Head of Zoho Department

• Nov 2022 - Present

Business Analyst (Zoho CRM)

• Apr 2022 - Nov 2022

Interviewing customer and negotiating. Diagnosis customer's business processes Writing project documentation (BPMN 2.0., SRS)Working with Zoho API, writing Deluge scriptsBuilding Reports in Zoho Analytics using SQLSetting up Zoho products (CRM, Books, Inventory, Analytics, Creator, Flow etc)Conduct training for key users of the systemWriting user instructions for key users of systemResults demonstration to the customer and project closureEnsuring that the proposed solution meets the requirements thought business test definition and acceptance criteriaDeterminating technical specifications for the developerDeveloper task managementTesting performed worksWriting of use cases/user storiesInteract with customers to help troubleshoot and resolve complex technical product problems or issuesDiagnose and resolve complex customer questions or problems over the phone/email/messengers in the areas of system configurations, product functionality, and bugs/enhancements Show less

Head of Bitrix24 practice

• Oct 2020 - Apr 2022

Participating in pre-sales and marketing engagementTask management of all team (BA, Devs, Support managers)Development of training programs for company employeesQuality control of work performed

Business Analyst (CRM)

• Jul 2020 - Oct 2020

Interviewing customer and negotiating. Diagnosis customer's business processes Participating in pre-sales and marketing engagementWriting project documentation (BPMN 2.0., SRS if needed)Working with Bitrix API, writing PHP scriptsImplementation of business processesConduct training for key users of the systemWriting user instructions for key users of systemResults demonstration to the customer and project closureEnsuring that the proposed solution meets the requirements thought business test definition and acceptance criteriaDeterminating technical specifications for the developerDeveloper task managementTesting performed worksWriting of use cases/user storiesInteract with customers to help troubleshoot and resolve complex technical product problems or issuesDiagnose and resolve complex customer questions or problems over the phone/email/messengers in the areas of system configurations, product functionality, and bugs/enhancements Show less

Business Analyst (CRM)

• Sep 2018 - Mar 2020

Interviewing customer and negotiating. Diagnosis customer's business processes Participating in pre-sales and marketing engagement Writing project documentation (BPMN 2.0., SRS if needed) Working with Bitrix API, writing PHP scripts Implementation of business processes Conduct training for key users of the system Writing user instructions for key users of system Results demonstration to the customer and project closure Ensuring that the proposed solution meets the requirements thought business test definition and acceptance criteria Determinating technical specifications for the developer Developer task management Testing performed works Writing of use cases/user stories Interact with customers to help troubleshoot and resolve complex technical product problems or issues Diagnose and resolve complex customer questions or problems over the phone/email/messengers in the areas of system configurations, product functionality, and bugs/enhancements Show less

Business Development Manager

• Sep 2017 - May 2018

Opened an office in Odessa. Created B2B sales. Implemented CRM+ERP. Opened an office in Odessa. Created B2B sales. Implemented CRM+ERP.