Experience

Opontia

• Türkiye
• Retail
• 1 - 100 Employee

• Operations Executive

  • Dec 2022 - Present

  -Collaborating closely with partner warehouse representatives and logistics account managers to achieve KPI targets related to order fulfillment, inventory accuracy, on-time delivery, and customer satisfaction. -Proactively addressing any issues or bottlenecks, suggesting process improvements, and maintaining open lines of communication to maintain smooth operational workflow and exceed performance targets. -Monitoring, documenting, and analyzing operational data metrics pertaining to e-commerce, including order cancellations, promise time performance, inventory levels, and returns. -Consistently meeting monthly targets by compiling and analyzing daily performance reports for fulfillment and last mile performance of multiple brands on the direct-to-customer channel. -Achieved consistent performance targets of 85% on delivery for all brands, while effectively minimizing the non-delivery rate (NDR) through proactive collaboration with the customer service team by implementing strategies to perform timely reach outs to customers and accommodate order rescheduling based on their preferences, ensuring a high level of customer satisfaction and successful order fulfillment. -Assisting and collaborating with channel analysts and brand managers to schedule consignments to Amazon and Noon, taking into account product availability and SKUs segregation for each channel. Additionally, ensuring that all shipments are delivered as per the designated schedule. -Managed the processing of Easy-ship orders on Amazon and Direct-ship orders on Noon, while ensuring adherence to SLAs. -Overseeing the transfer of finished goods from factory to partner warehouses ensuring accurate recording of Goods Receipt Notes. -Conducting regular cycle stock counts at the warehouse to verify and maintain accurate stock levels. - Offering operational support to brand teams during offline events to effectively replenish stocks based on demand. Show less


Nejree
• Saudi Arabia
• Technology, Information and Internet
• 1 - 100 Employee
• Operations Administrator

  • Sep 2020 - Jun 2022


Genie stores

• Business Development Intern

  • Jan 2019 - Mar 2019

  Worked on field and identified potential Clients. Face-to-face Interactions. Creating Good Rapport and relationship Building. Worked on field and identified potential Clients. Face-to-face Interactions. Creating Good Rapport and relationship Building.