Atanu Saha

Engineer, NOC at Mos5 Tel
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Contact Information
us****@****om
(386) 825-5501
Location
Bangladesh, BD
Skills

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Experience

  • Mos5 Tel
    • Bangladesh
    • Telecommunications
    • 1 - 100 Employee
    • Engineer, NOC
      • Feb 2017 - Present

  • INFORMATION NETWORK SERVICES LTD.
    • New Eskaton road, Banglamotor, Dhaka
    • Ex: Support Engineer
      • Feb 2016 - Feb 2017

      1. Lead a support team. 2. Receive and analyze major network problems from clients 3. Convert problems to solutions and provide feedback. 4. Report to manager and follow up pending issues. 1. Lead a support team. 2. Receive and analyze major network problems from clients 3. Convert problems to solutions and provide feedback. 4. Report to manager and follow up pending issues.

  • Global Voice Telecom Ltd.
    • Sumona Goni Trade Center, 5th floor, Kawranbazar, Dhaka.
    • Engineer, NOC
      • Jan 2013 - Apr 2014

      1. Core Network Monitoring 24*7 under roaster schedule with N2000, LMT, U2000 and Performance Task Manager. 2. Call flow monitoring and call quality assurance. 3. Configure new carriers and Provide support via mail. 4. Generating daily reports and monthly KPI. 5. Maintain any type of escalation process with ANS, ICX, IIG and Troubleshooting. 1. Core Network Monitoring 24*7 under roaster schedule with N2000, LMT, U2000 and Performance Task Manager. 2. Call flow monitoring and call quality assurance. 3. Configure new carriers and Provide support via mail. 4. Generating daily reports and monthly KPI. 5. Maintain any type of escalation process with ANS, ICX, IIG and Troubleshooting.

  • Drik ICT Limited
    • Dhanmondi, Dhaka
    • Jr. Support Engineer
      • Jun 2011 - Dec 2012

      1. Core Network Monitoring 24*7 under roaster schedule with CACTI, Nagios, OP Manager. 2. Providing Field support & Troubleshooting 3. Customer care 4. Implementation and Configuring devices (CISCO & Others) 5. Preparing IMPL & Monthly report of clients and follow the escalation process. 1. Core Network Monitoring 24*7 under roaster schedule with CACTI, Nagios, OP Manager. 2. Providing Field support & Troubleshooting 3. Customer care 4. Implementation and Configuring devices (CISCO & Others) 5. Preparing IMPL & Monthly report of clients and follow the escalation process.

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