Experience

Hotel ZOO Sofia

• Bulgaria
• Hospitality
• 1 - 100 Employee

• Housekeeping Manager

  • Nov 2021 - Present

  Management of the hotel's housekeeping department. Recruitment and training of personnel according to the highest requirements for work in the Sofia Zoo Hotel. General monitoring of the work process, overall organisation of the cleaning and maintenance of the hotel which helps meeting different standards and achieves high-quality guest service. Preparation of work and salary schedules and bonuses for the employees of the department. Daily meetings with the marketing department to collect information about upcoming accommodation groups and events in the hotel. Communication with the laundry and monitoring for achieving excellent quality of hotel linen and guest laundry. Distribution of tasks and monitoring of their performance and timely execution by the technical department. Working on daily basis with the accounting and delivery of the hotel's mini bar. Show less



Ramada by Wyndham Sofia City Centre

• Bulgaria
• Hospitality
• 1 - 100 Employee

• Housekeeping Supervisor

  • Nov 2019 - Nov 2021

  Monitoring the standard of work according to which the hotel operates . Carrying out daily checks on the quality of cleaned rooms, service premises, offices and public areas. Actively assisting the executive housekeeping manager of the training and recruitment for the hotel housekeeping department. Daily communication with the technical department and monitoring for quick and high-quality elimination of the building's technical problems. Preparing monthly and weekly staff attendance schedules as well as keeping inquiries and requests for hourly staff as needed. Preparing and formatting the department's overall documentation, such as revisions, room bonuses and various tables related to the department's activities preparing requests and orders for the necessary hotel consumables, hygiene preparations and printed materials. Show less



University of Chemical Technology and Metallurgy

• Bulgaria
• Higher Education
• 1 - 100 Employee

• Vice President of the Student Council

  • Nov 2016 - Dec 2020



Holland America/Princess Alaska-Yukon Land Operations

• United States
• Travel Arrangements
• 200 - 300 Employee

• Guest Services Associate

  • May 2019 - Sep 2019