Experience

NLB Banka Skopje

• North Macedonia
• Banking
• 400 - 500 Employee

• Contact Center Agent

  • Sep 2017 - Present

  Implementation of incoming and outgoing telephone customer support and communication with customers Informing, promoting, offering and selling banking products and services for individuals and legal entities Analysis of problems in the area of ​​electronic banking, loans, cards, payment transactions and transaction accounts as well as monitoring of transactions Solving or forwarding customer complaints to the appropriate department in the bank Centralized contacting customers for current business needs Show less



ProCredit Holding

• Germany
• Banking
• 700 & Above Employee

• Contact Center Specialist

  • Feb 2017 - Mar 2017

  Answering of phone calls and emails,Promotion of all products and services to clients,Teaching them how to use the automated services on ATM`s (cash in / cash out), drop-box,Solving of customer requirements and complaints,Advice for domestic and international payments (inflow and outflow),Making online applications for debit cards and e-banking,Installation of e-banking through TeamViewer,Making international payments and payments from credit line through TeamViewer,Negotiation with foreign currency rates (selling/buying),Processing international payments transactions for inflows,Monitoring the usage of credit line Show less

• Client Advisor for Private Clients

  • Oct 2016 - Feb 2017

  Making meetings with new and existing clients,Serving the clients, Promotion of all products and services to clients,Teaching them how to use the automated services on ATM`s (cash in / cash out), drop-box and computer for payments(domain and international)Acquisition of new clients,Maintaining contact with existing clients and following their level of satisfaction,Everyday transactions like: -opening/closing account, e-banking, debit cards -processing applications for credit cards and overdraft, -opening/closing of savings account and term deposits -making transactions Domestic payment,International payment (inflow and outflow)Making reports for supervisors,Coordinates with other departments Show less

• Young Banker

  • Apr 2016 - Sep 2016

  Six-month introductory course divided by different blocks. Each block, had debates, projects and presentations respectively.-Procredit bank Philosophy (Emanuel Kant, Aristotle, Michael Sandel, Jeremy Bentham)-Ethics (case studies with real life examples)-History and development of Procredit bank-Society as an operating environment -Banking - global and local perspective-Lessons learned from the financial crises -Clients - target group-Services - products-Impact on the Environment-Teams - departments in Procredit ( how they cooperate)-Identity-Financial Math - Exam-Accountant - Exam -Final project - "Financing of green projects - Unicredit, Piraeus and Raiffaisen bank"Despite this, part of the program was spent on practice with the employees for business and private clients. Client advisor for Private Client-learning about the target group of clients-learning about the services-searching for new clients -meetings with new and existing clients-making analysis for private clients-learning strategy for acquisition Business client advisor -learning about the target group of clients-learning about the services-searching for new clients -meetings with new and existing clients-analysing the credit history of the client -credit committee -presenting the portfolio of clients Show less



Akota ING

• Software Development
• 1 - 100 Employee

• Intern

  • Jan 2015 - Mar 2015

  -Preparing posts for various Social Media Networks -Developing ideas for marketing campaigns -Making web-sites for clients -Preparing posts for various Social Media Networks -Developing ideas for marketing campaigns -Making web-sites for clients



Stopanska banka AD - Skopje

• North Macedonia
• Banking
• 400 - 500 Employee

• Intern at recovery department

  • Jun 2013 - Jul 2013

  Collecting and preparing all files for specified clients and sending them to lawyers, Data entry, Making reports for daily activities, Archiving documents Collecting and preparing all files for specified clients and sending them to lawyers, Data entry, Making reports for daily activities, Archiving documents



Galibo Dooel

• Gevgelija

• Intern

  • Jun 2012 - Jul 2012

  Calculating, dividing and bookkeeping the transportation cost for all transport companies which were using our services. Calculating, dividing and bookkeeping the transportation cost for all transport companies which were using our services.