Experience

Sapura Thales Electronics Sdn Bhd

• Defense and Space Manufacturing
• 1 - 100 Employee

• Customer Service & Support

  • Aug 2015 - Present

  1) Monitor and manage the market claim for every product return (warranty & services) that has been sold to the customer and summarizing the result in the monthly report and share to R&D team for future reference or improvement. 2) Monitor and administer all assign cases and resources for customer support and update all activities on company tracking system to ensure delivery of product fixes within timeframe. 3) Compile, establish and maintained complaints by providing appropriate technical assistant/solutions and alternatives within the delivery time frame and provide feedback from customer satisfaction survey follow by management report to measure their level of satisfaction and future improvement. 4) Examine and rectify technical issues by coordinating with R&D & Quality Department for every case reported and ensure the rectification is implemented for future batch of production 5) Monitor and ensuring the RMA product comply deliver on-time as per Time Around Time (TAT) without delay by coordinating the company offshore partner provider (OEM) or item repair internally by production line. 6) Ensures compliance with established internal control procedures by examining records, reports, operating practices, and documentation as an Internal Auditor (ISO 9001 & AS 9100) to make sure all QMS is in the proper documented.



Sharp Electronics Malaysia SDN BHD

• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Service Support Engineer

  • Nov 2012 - Jul 2015

  1) Monitor and manage the market quality for every new model released within the first 6 months after sales to the customer and summarizing the result in the monthly report and share to R&D team for future reference or improvement. 2) Evaluate and rectify the quality and performance of a prototype unit for new product and summarize the result by making a report for R&D & Marketing Sales to make improvement 3) Monitor the before and after sales service activities for company offshore partner provider (OEM) and ensure all the complaint will be resolve as soon as possible. 4) Conduct & monitor the effectiveness of the knowledge transfer program for a new product line to all subsidiary and make sure they are technically equip with the new feature before launching into the market. 5) Manage and rectify the official service documents for every new models as reference document to assist subsidiary for complaint occur in the field.