Asya Spasova
Human Resources Administrator at Gunnebo Entrance Control- Claim this Profile
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English Native or bilingual proficiency
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Spanish Full professional proficiency
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Italian Professional working proficiency
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German Limited working proficiency
Topline Score
Bio
Diego Giacomazzi
I've been working with Asya for several years during the incidents and escalation management, focused on logistic, planning, parts shortage and similar scenarios. Asya demonstrated always strong accountability and brilliant abilities to adapt her skills and experience granting customer satisfaction according to the best cost of delivery model. She has proved teamwork mindset and always ready to propose solutions if any roadblock is facing out, without missing her priorities and assigned goals. I would recommend Asya also for any role which is sensitive about soft-skills and customer facing, as well all problem solving attitudes. Asya is working hard and with personal motivation to quality, so she might be one of the best ambassador for the combination of quality, results and solid commitment. - Diego
Giancarlo Braga
Asya has been my contact in Sofia for Italy on Order Management activities for Italy for a couple of years. She's always been committed to the objectives of the job, working hard to anticipate potential problems, and helping in building/improving country processes in HP. I appreciated her willingness to learn, advance, participate and cooperate in all we did together. I recommend Asya for her flexibility, diligence and interpersonal skills as well.
Diego Giacomazzi
I've been working with Asya for several years during the incidents and escalation management, focused on logistic, planning, parts shortage and similar scenarios. Asya demonstrated always strong accountability and brilliant abilities to adapt her skills and experience granting customer satisfaction according to the best cost of delivery model. She has proved teamwork mindset and always ready to propose solutions if any roadblock is facing out, without missing her priorities and assigned goals. I would recommend Asya also for any role which is sensitive about soft-skills and customer facing, as well all problem solving attitudes. Asya is working hard and with personal motivation to quality, so she might be one of the best ambassador for the combination of quality, results and solid commitment. - Diego
Giancarlo Braga
Asya has been my contact in Sofia for Italy on Order Management activities for Italy for a couple of years. She's always been committed to the objectives of the job, working hard to anticipate potential problems, and helping in building/improving country processes in HP. I appreciated her willingness to learn, advance, participate and cooperate in all we did together. I recommend Asya for her flexibility, diligence and interpersonal skills as well.
Diego Giacomazzi
I've been working with Asya for several years during the incidents and escalation management, focused on logistic, planning, parts shortage and similar scenarios. Asya demonstrated always strong accountability and brilliant abilities to adapt her skills and experience granting customer satisfaction according to the best cost of delivery model. She has proved teamwork mindset and always ready to propose solutions if any roadblock is facing out, without missing her priorities and assigned goals. I would recommend Asya also for any role which is sensitive about soft-skills and customer facing, as well all problem solving attitudes. Asya is working hard and with personal motivation to quality, so she might be one of the best ambassador for the combination of quality, results and solid commitment. - Diego
Giancarlo Braga
Asya has been my contact in Sofia for Italy on Order Management activities for Italy for a couple of years. She's always been committed to the objectives of the job, working hard to anticipate potential problems, and helping in building/improving country processes in HP. I appreciated her willingness to learn, advance, participate and cooperate in all we did together. I recommend Asya for her flexibility, diligence and interpersonal skills as well.
Diego Giacomazzi
I've been working with Asya for several years during the incidents and escalation management, focused on logistic, planning, parts shortage and similar scenarios. Asya demonstrated always strong accountability and brilliant abilities to adapt her skills and experience granting customer satisfaction according to the best cost of delivery model. She has proved teamwork mindset and always ready to propose solutions if any roadblock is facing out, without missing her priorities and assigned goals. I would recommend Asya also for any role which is sensitive about soft-skills and customer facing, as well all problem solving attitudes. Asya is working hard and with personal motivation to quality, so she might be one of the best ambassador for the combination of quality, results and solid commitment. - Diego
Giancarlo Braga
Asya has been my contact in Sofia for Italy on Order Management activities for Italy for a couple of years. She's always been committed to the objectives of the job, working hard to anticipate potential problems, and helping in building/improving country processes in HP. I appreciated her willingness to learn, advance, participate and cooperate in all we did together. I recommend Asya for her flexibility, diligence and interpersonal skills as well.
Credentials
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Administrative Human Resources
LinkedInMay, 2020- Nov, 2024 -
Align Recruiting with Job Requirements
LinkedInMay, 2020- Nov, 2024 -
Attracting, Hiring, and Working with Gen Z
LinkedInMay, 2020- Nov, 2024 -
Boosting Your Team's Productivity
LinkedInMay, 2020- Nov, 2024 -
Building a Coaching Culture: Improving Performance Through Timely Feedback
LinkedInMay, 2020- Nov, 2024 -
Coaching Skills for Leaders and Managers
LinkedInMay, 2020- Nov, 2024 -
Coaching and Developing Employees
LinkedInMay, 2020- Nov, 2024 -
Customer Service Foundations
LinkedInMay, 2020- Nov, 2024 -
Delivering Employee Feedback
LinkedInMay, 2020- Nov, 2024 -
Develop, Motivate, and Retain Employees
LinkedInMay, 2020- Nov, 2024 -
Developing Your Team Members
LinkedInMay, 2020- Nov, 2024 -
Employee Experience
LinkedInMay, 2020- Nov, 2024 -
Hire, Retain, and Grow Top Millennial Talent
LinkedInMay, 2020- Nov, 2024 -
Human Resources Foundations
LinkedInMay, 2020- Nov, 2024 -
Human Resources: Creating an Employee Handbook
LinkedInMay, 2020- Nov, 2024 -
Human Resources: Running Company Onboarding
LinkedInMay, 2020- Nov, 2024 -
Human Resources: Using Metrics to Drive HR Strategy
LinkedInMay, 2020- Nov, 2024 -
Learning Microsoft Dynamics 365: The Basics
LinkedInMay, 2020- Nov, 2024 -
Managing Employee Performance Problems
LinkedInMay, 2020- Nov, 2024 -
Managing Misconduct in the Workplace (UK)
LinkedInMay, 2020- Nov, 2024 -
Performance Management: Conducting Performance Reviews
LinkedInMay, 2020- Nov, 2024 -
Performance Management: Setting Goals and Managing Performance
LinkedInMay, 2020- Nov, 2024 -
Performance-Based Hiring
LinkedInMay, 2020- Nov, 2024 -
Persuasive Coaching
LinkedInMay, 2020- Nov, 2024 -
Recruit and Maximize Talent
LinkedInMay, 2020- Nov, 2024 -
Rewarding Employee Performance
LinkedInMay, 2020- Nov, 2024 -
Talent Management
LinkedInMay, 2020- Nov, 2024 -
Talent Sourcing
LinkedInMay, 2020- Nov, 2024 -
Writing Customer Service Emails
LinkedInMay, 2020- Nov, 2024 -
Cambridge Advanced English
The Cambridge Institute of International Education -
HR Fundamentals
CIPD -
HR Fundmentals
CIPD
Experience
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Gunnebo Entrance Control
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United Kingdom
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Security and Investigations
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100 - 200 Employee
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Human Resources Administrator
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May 2020 - Present
Responsible for assisting the HR Business Partner in support of employee recruitment and lifecycle, HR administrative tasks, HR data management, administration of compensation and benefits, employee relations, developing and updating HR policies and procedures, employee motivation, training and development and organisational development. Responsible for assisting the HR Business Partner in support of employee recruitment and lifecycle, HR administrative tasks, HR data management, administration of compensation and benefits, employee relations, developing and updating HR policies and procedures, employee motivation, training and development and organisational development.
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Customer Services Administrator
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Feb 2015 - Apr 2020
• Processing of customer capital orders, spares orders, warranty orders and transportation; end-to-end order management• working with IBS ERP to process orders and manage stock in different factories• raising relevant export documentation/certificates for supply of goods to/from international markets• Filing and archiving• Invoicing, credit notes• telephone and e-mail customer service• managing own workload, own customers and regions • quoting for non-standard/customized products in accordance with company policy• liaising with different teams to find best solution for the customer • strong customer service focus
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Hewlett Packard Enterprise
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Proactive Care Remote Deployment Specialist
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Aug 2014 - Jan 2015
• Remote installation of software for monitoring purposes, helping reduce the downtime of the HP machines• Wide knowledge of the HP portfolio of products and services for data centers• Configuration of servers, storage devices, EVA, tape library• Work with Windows Server, Hyper-V, Linux• Understanding of LAN, WAN, switches, routers, hubs• Firewalls• Troubleshooting• Virtualisation, Vmware, virtual servers
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Order Management Coordinator for EMEA
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Oct 2010 - Aug 2014
• Shipment of spare computer parts to HP customers in EMEA region• Handling escalations and complaints • Working with SAP• Co-ordination between teams both local & international• Building strong working relationship with internal and external stakeholders• Preparation of presentations for the performance of the team• Preparations of daily reports• Time management on shipments in EMEA• Working on projects• Working on a company newsletter
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C3i Solutions
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India
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IT Services and IT Consulting
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700 & Above Employee
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Call Center Representative
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Jun 2010 - Oct 2010
• Technical support of company software for pharmaceutical purposes • Telephone customer service in Spanish and English• Remote assistance for fixing computer issues• Handling complaints • Recording cases on a database• Achieving team and company targets• Excellent verbal and written communication skills• Time management and deadlines • Technical support of company software for pharmaceutical purposes • Telephone customer service in Spanish and English• Remote assistance for fixing computer issues• Handling complaints • Recording cases on a database• Achieving team and company targets• Excellent verbal and written communication skills• Time management and deadlines
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Hilton
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United States
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Hospitality
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700 & Above Employee
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Food and Beverage Assistant
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Oct 2009 - Mar 2010
• Multicultural environment• Team-work • Multicultural environment• Team-work
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Food and Beverage Assistant
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May 2007 - Oct 2007
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Food and Beverage Assistant
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Mar 2005 - Oct 2005
• Multicultural environment• Team-work • Multicultural environment• Team-work
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Education
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2003 - 2008
Sofia University St. Kliment Ohridski
Bachelor's Degree, European Studies/Civilization
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