Asya Dimitrova
Optimization manager at AERTiCKET España- Claim this Profile
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English Professional working proficiency
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Russian Professional working proficiency
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Spanish Professional working proficiency
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Bulgarian Native or bilingual proficiency
Topline Score
Bio
Suzana Ferreira
It is with enthousiasm, I highly recommend Asya as competent, qualified, efficient and an amazing Team lead. From my personal observation, I know that Asya is hard-working, very intelligent, talented, and has a great attitude always helpfull, very much of a multitasking and as well a multilíngual person.
Angel Serra Canton
Asya provides excellent customer service. She is patient, willing to listen and very respectful. She cares very much for all her customers. Also, she gets very involved in all tasks and she always fulfills her job responsibilities. Finally, she has plenty of experience in the tourism industry and managing Amadeus GDS.
Suzana Ferreira
It is with enthousiasm, I highly recommend Asya as competent, qualified, efficient and an amazing Team lead. From my personal observation, I know that Asya is hard-working, very intelligent, talented, and has a great attitude always helpfull, very much of a multitasking and as well a multilíngual person.
Angel Serra Canton
Asya provides excellent customer service. She is patient, willing to listen and very respectful. She cares very much for all her customers. Also, she gets very involved in all tasks and she always fulfills her job responsibilities. Finally, she has plenty of experience in the tourism industry and managing Amadeus GDS.
Suzana Ferreira
It is with enthousiasm, I highly recommend Asya as competent, qualified, efficient and an amazing Team lead. From my personal observation, I know that Asya is hard-working, very intelligent, talented, and has a great attitude always helpfull, very much of a multitasking and as well a multilíngual person.
Angel Serra Canton
Asya provides excellent customer service. She is patient, willing to listen and very respectful. She cares very much for all her customers. Also, she gets very involved in all tasks and she always fulfills her job responsibilities. Finally, she has plenty of experience in the tourism industry and managing Amadeus GDS.
Suzana Ferreira
It is with enthousiasm, I highly recommend Asya as competent, qualified, efficient and an amazing Team lead. From my personal observation, I know that Asya is hard-working, very intelligent, talented, and has a great attitude always helpfull, very much of a multitasking and as well a multilíngual person.
Angel Serra Canton
Asya provides excellent customer service. She is patient, willing to listen and very respectful. She cares very much for all her customers. Also, she gets very involved in all tasks and she always fulfills her job responsibilities. Finally, she has plenty of experience in the tourism industry and managing Amadeus GDS.
Credentials
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Wedding planning
сватбена агенция "Приказен ден"Sep, 2017- Nov, 2024 -
Project Management Professional (PMP)
Udemy -
SAP FICO
Udemy UK
Experience
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AERTiCKET España
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Spain
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Travel Arrangements
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1 - 100 Employee
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Optimization manager
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Jan 2020 - Present
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Booking Agent
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Apr 2017 - Present
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Team Lead
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Jan 2019 - Jan 2020
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Logitravel
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Spain
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Leisure, Travel & Tourism
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100 - 200 Employee
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Operations team of the transport department
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Jan 2017 - Apr 2017
Handling all sort of transport (air tickets, ferry, rent a car, train)reservations. Solving issues, managing amendments , controling the ticketing queue, giving support to the call center agents when any changes, cancelations needed, providing specialized support to the travel agencies. Handling all sort of transport (air tickets, ferry, rent a car, train)reservations. Solving issues, managing amendments , controling the ticketing queue, giving support to the call center agents when any changes, cancelations needed, providing specialized support to the travel agencies.
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Travel Agent
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Oct 2016 - Jan 2017
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eDreams ODIGEO
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Spain
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Technology, Information and Internet
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700 & Above Employee
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Front Office Agent
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Jan 2015 - Oct 2016
modifications/booking/cancellations/refunds/customer care
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Back office travel agent
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Dec 2014 - Mar 2015
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Guia turistico + Administrativa
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May 2014 - Oct 2014
My responsabilities were varying,depending on the necessity of the compsny. 3-4 days per week i was guiding Excursions in English and Russian languages. Aprox.20h. per week i was working in the office as office assistant where my duties were- customer support , booking , calculation of the commissions for our customers (the travel agencies) , preparation of commercial materials ( fliers , signs etc in photo shop). My responsabilities were varying,depending on the necessity of the compsny. 3-4 days per week i was guiding Excursions in English and Russian languages. Aprox.20h. per week i was working in the office as office assistant where my duties were- customer support , booking , calculation of the commissions for our customers (the travel agencies) , preparation of commercial materials ( fliers , signs etc in photo shop).
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TUI
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Germany
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Travel Arrangements
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700 & Above Employee
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GUIA
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Apr 2013 - Oct 2013
Traslados, salidas y llegadas, traducir, excursiones y acompañar los clientes desde/hasta su hotel. Facilitar el proceso de administracion en el aeropuerto y dar les informacion sobre el viaje/ hotel/ servicios. Traslados, salidas y llegadas, traducir, excursiones y acompañar los clientes desde/hasta su hotel. Facilitar el proceso de administracion en el aeropuerto y dar les informacion sobre el viaje/ hotel/ servicios.
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Jefa de animacion
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Jun 2009 - Mar 2013
Actividades deportivas, organizacion de planning semanal, gestion de agenda. Actividades deportivas, organizacion de planning semanal, gestion de agenda.
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Administrative Assistant Office Manager
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Oct 2007 - Apr 2008
Stock controll, orders and report, contracting with suppliers and creating personalized models. Stock controll, orders and report, contracting with suppliers and creating personalized models.
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Education
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2007 - 2012
New Bulgarian University
Bachelor's degree, Business Administration and Management, General -
2007 - 2012
New Bulgarian University
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General -
2014 - 2015
PC Carrier Barcelona
Certificate in SAP HHRR, Human Resources Management/Personnel Administration, General -
2014 - 2014
Euroinnova Business School
Amadeus certificate, GDS
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