Experience

FirstKey Homes

• United States
• Real Estate
• 400 - 500 Employee

• Head of Corporate and Field HRBP Operations

  • May 2022 - Present

  Marietta, Georgia, United States



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Director, HR Programs and Project Management

  • Apr 2020 - Aug 2023

  Atlanta Metropolitan Area Selected to stand up team responsible for responding to, and caring for, all Verizon employees reporting cases of Covid-19; managing a Covid Case load average of 3,700 cases/month. • Created operating framework that includes performance management, case volume scheduling, and Quality Control to balance efficiency and effectiveness to support our employees consistently. • Established Service Level Agreement to govern our engagement with employees, business partners, and stakeholders… Show more Selected to stand up team responsible for responding to, and caring for, all Verizon employees reporting cases of Covid-19; managing a Covid Case load average of 3,700 cases/month. • Created operating framework that includes performance management, case volume scheduling, and Quality Control to balance efficiency and effectiveness to support our employees consistently. • Established Service Level Agreement to govern our engagement with employees, business partners, and stakeholders, creating transparent expectations. • Defined partnership with Real Estate (GRE) and communication team (VENS) to ensure locations are cleaned promptly and all impacted employees are provided prompt notice. • Facilitate weekly Operational and Global Case analysis readout to our Verizon Executive leadership team to ensure alignment of the internal impact of Covid-19. • Proactively partner with each business unit to mitigate employee issues & questions, provide updates on procedural changes and receive field level feedback so we can enhance our approach keeping our employees in mind.

• Director, Human Resources, South Area Consumer Sales

  • Jan 2019 - Apr 2020

  Alpharetta, Georgia Selected to provide the human resources leadership to newly integrated 7,000 - employee South Area Consumer Sales Organization responsible for 20 billion in annual revenue. Hold full accountability for assessing, establishing, introducing, and socializing models, programs, and best practices for attracting, retaining, developing, and promoting diverse talent.

• Director, Human Resources, South East Market Sales Organization

  • Oct 2015 - Jan 2019

  Alpharetta, GA Provided overall leadership of all HR functions for the Southeast Market Retail Area client group of 8,000 employees including but not limited to strategy development and execution for recruitment and retention, employee relations, training and development, benefits, and compensation/salary administration. • Partner with Market President, Retail Vice-President, Channel Directors, functional leaders and other key stakeholders to identify and implement HR solutions to build business… Show more Provided overall leadership of all HR functions for the Southeast Market Retail Area client group of 8,000 employees including but not limited to strategy development and execution for recruitment and retention, employee relations, training and development, benefits, and compensation/salary administration. • Partner with Market President, Retail Vice-President, Channel Directors, functional leaders and other key stakeholders to identify and implement HR solutions to build business capabilities and to facilitate the execution of strategic business plans • Provide strategic leadership and direction to Band 5 executive leadership team across 9 states and their respective teams in the areas of employee relations, staffing, benefits, compensation, and other Human Resources functions, ensuring consistency in the administration of HR policies and practices. • Created Employees Matter culture campaign programs to build morale and employee engagement. • Under the penumbra of Employees Matter built out employee focused initiatives such as Making Our Mark Employee recognition focused on recognizing and rewarding employees for community involvement and peer leadership. • Provide guidance and leadership to 5 Sr. HR Managers to implement strategic action plans to drive improvement in core HR Key Performance Indicators such as turnover and attendance. • Partner with National Talent Acquisition Team and Area Operations on Force to Load (FTL) models to ensure all hiring targets/metrics are met (internal/external). • Coordinate and lead market succession planning for Band 5 and Band 6 opportunities resulting in a 75% Diversity Placement Index YTD. • Oversee critical Year-end processes to ensure Company compliance and minimize potential adverse impact exposure. • Manage $5M Retail Human Resources operating budget, minimizing expenses to ensure that the approved budget is met.

• Director, Human Resources, South Area Customer Service

  • Jan 2014 - Oct 2015

  Alpharetta, GA Overall leadership of all HR functions for the South Area Customer Service client group of 5,000 employees. • Partner with Area Customer Service Vice-President, Call Center Directors, functional leaders and other key stakeholders to identify and implement HR solutions to build business capability and to facilitate the execution of strategic business plans • Provide strategic leadership and direction to Band 6 Managers across 5 Call Centers and their respective teams in the areas of… Show more Overall leadership of all HR functions for the South Area Customer Service client group of 5,000 employees. • Partner with Area Customer Service Vice-President, Call Center Directors, functional leaders and other key stakeholders to identify and implement HR solutions to build business capability and to facilitate the execution of strategic business plans • Provide strategic leadership and direction to Band 6 Managers across 5 Call Centers and their respective teams in the areas of employee relations, staffing, benefits, compensation, and other Human Resources functions, ensuring consistency in the administration of HR policies and practices. • Created Employees 1st employee engagement branding campaign that contributed to driving call center culture that let our employees know and feel we value them and helped the area experience a 1 ½ % decrease in absenteeism. • Drive area initiatives such as front to back employees feedback process and employee development programs that contributed to reduced annualized attrition across the area of 3% from 2013 to 2014. • Created collaborative relationship with internal centralized Talent Acquisition team creating stabilization within our recruitment efforts enabling team to exceed our class target goal of 100%. • Partner with Area Operations on Force to Load (FTL) models and ensures all hiring targets/metrics are met (internal/external). • Coordinate and lead area succession planning for Band 5 and Band 6 opportunities resulting in a 58% Diversity Placement Index for 2014. • Partner with HQ HR National Customer Service Team on the development and implementation of all national programs (MYTO, Career Progression, and Flexibility Options, etc). • Manage implementation and roll out of new HR programs (Launch Your Success Story, VZLeadership University, Benefit programs, Total Rewards etc.). • Manage $3M CS Human Resources operating budget, minimizing expenses to ensure that the approved budget is met.

• Associate Director - Human Resources

  • Apr 2011 - Jan 2014

  Irvine, CA • Strategic oversight of a geographically-decentralized Area recruiting organization comprised of 25-30 employees of varying levels of experience. Responsibilities include: Direct management of 3-5 experienced recruiting employees and supervisors; development of Area recruiting strategy and oversight of execution; oversight of Area College / Diversity recruiting strategy; media planning; compliance with national Verizon Wireless and enterprise Verizon recruiting strategies; partnership with… Show more • Strategic oversight of a geographically-decentralized Area recruiting organization comprised of 25-30 employees of varying levels of experience. Responsibilities include: Direct management of 3-5 experienced recruiting employees and supervisors; development of Area recruiting strategy and oversight of execution; oversight of Area College / Diversity recruiting strategy; media planning; compliance with national Verizon Wireless and enterprise Verizon recruiting strategies; partnership with Business and HR counterparts; and the achievement of recruiting goals and targets. • Strategy: Develops and oversees execution of Area recruiting strategy. Oversees development and execution of Area College / Diversity recruiting strategy. Ensures Area strategies complement national Verizon Wireless and enterprise Verizon strategies. Monitors costs to ensure alignment with budget and minimize ineffective spend. • Media Planning: Partners with advertising agency to develop Area media plan. Reviews College / Diversity media plan presented by College / Diversity Recruiter, determines plan viability and ensures successful execution. • Team Management: Provides direct guidance to team of 3-5 direct reports. Partners with subordinates Supervisor: Talent Finders and Supervisor: Talent Connectors to develop relationship and practices designed to foster team mentality, maximize efficiency and ensure legal compliance. Oversees geographically-decentralized team of 25-30 recruiting professionals with varying levels of experience. Develops and communicates overarching Area recruiting organization goals and institutes methods of accomplishment and tracking. Travel is required (up to 50% of time). • Business / HR Partnership: Partners with other Area Recruiting Managers, Area HR Leaders and Business Leads to leverage best practices, communications and other tools, and to maximize efficiencies.

• HR Manager

  • Nov 2006 - Apr 2011

  • Provide HR leadership to 6 direct reports to provide HR Leadership to four Business Units with a Client Population of 1200. • Reduced attrition by 10% anually year over year • Manage implementation and roll out of new HR programs including but not limited to New Hire Orientation, Union Awareness, Employee Engagement. • Provide Comprehensive HR support for a client population of 900 exempt/nonexempt Call Center staff • Administer HR Policies and procedures. • Serve as contact… Show more • Provide HR leadership to 6 direct reports to provide HR Leadership to four Business Units with a Client Population of 1200. • Reduced attrition by 10% anually year over year • Manage implementation and roll out of new HR programs including but not limited to New Hire Orientation, Union Awareness, Employee Engagement. • Provide Comprehensive HR support for a client population of 900 exempt/nonexempt Call Center staff • Administer HR Policies and procedures. • Serve as contact for associates and leaders regarding ER issues/complaints • Cultivate and maintain business partner relationship with Call Center Leadership • Provide quarterly Human Resources Operations review to Midwest Area leadership to update status of center HR initiatives, action plans, strengths, and opportunities. • Drive Call Center initiatives and increase employee engagement through the facilitation of employee relations programs and initiatives such as roundtable meetings to positively impact the business.

• HR Consultant

  • Dec 2005 - Nov 2006

  • Provided comprehensive HR support for a client population of 300 exempt/nonexempt Call Center staff. • Partnered with leadership and employees as an active business advisor by presenting topics of interest and weekly HR updates. • Proactively conducted internal investigations to address ER issues and Compliance Line complaints; advised leadership on personnel policy interpretation, performance issues, Performance Improvement Plans, and corrective/disciplinary actions. • Facilitated… Show more • Provided comprehensive HR support for a client population of 300 exempt/nonexempt Call Center staff. • Partnered with leadership and employees as an active business advisor by presenting topics of interest and weekly HR updates. • Proactively conducted internal investigations to address ER issues and Compliance Line complaints; advised leadership on personnel policy interpretation, performance issues, Performance Improvement Plans, and corrective/disciplinary actions. • Facilitated HR initiatives such as; managing on-site INROADS internship and On-site education programs, revamped regional Performance and Attendance Corrective Action delivery processes. • Analyzed compensation issues in accordance with compensation policy guidelines and provide recommendations to management. • Delivered a wide variety of HR-related trainings on topics including New Hire Orientation, Civil Treatment, Union Awareness, employee management skills, benefits, and interviewing skills.