Experience

KaB Executive Search International

• Staffing and Recruiting
• 1 - 100 Employee

• Recruitment Associate

  • Jun 2022 - Present



TTEC

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Booking.com Customer Service Specialist - Partner Support

  • Nov 2021 - May 2022

  - Answer incoming phone calls and messages in English and Spanish - Assist Partners with any questions/inquiries regarding the Extranet platform - Problem solve log in issues and rate discrepancies - Provide Partners with the tools to problem solve future issues - Transfer calls to other departments if necessary - Provide assistance to co-workers when needed - Answer incoming phone calls and messages in English and Spanish - Assist Partners with any questions/inquiries regarding the Extranet platform - Problem solve log in issues and rate discrepancies - Provide Partners with the tools to problem solve future issues - Transfer calls to other departments if necessary - Provide assistance to co-workers when needed



JET Programme Canada

• Canada
• Government Administration
• 1 - 100 Employee

• Assistant Language Teacher

  • Aug 2019 - Sep 2021

  - Team teach with Japanese Teacher of English and conduct 12 classes a week - Collaborate with co-teachers to discuss lesson topics, materials and activities to be used in class - Edit, proofread, and grade student’s projects and assignments - Assist teachers in editing class material used in the classroom - Enhance cultural and linguistic knowledge of students and staff - Improve student’s conversational skills by hosting a conversational circle during lunch period - Team teach with Japanese Teacher of English and conduct 12 classes a week - Collaborate with co-teachers to discuss lesson topics, materials and activities to be used in class - Edit, proofread, and grade student’s projects and assignments - Assist teachers in editing class material used in the classroom - Enhance cultural and linguistic knowledge of students and staff - Improve student’s conversational skills by hosting a conversational circle during lunch period



The Grand Hotel & Suites

• Canada
• Hospitality
• 1 - 100 Employee

• Reservations Agent

  • Aug 2018 - Jul 2019

  - Processed telephone reservations - Responded to incoming email correspondences in a timely manner - Answered guest inquiries regarding rates, packages, and hotel amenities - Accurately entered all reservations and rooming lists into the property management system - Ensured all extranet sites were accurately updated with the updated inventory in a timely manner - Processed cancellations, revisions and information updates on reservations - Assisted Reservations Manager with daily tasks - General office work (photocopying, filing, faxing, etc) Show less



CN Tower / Tour CN

• Canada
• Hospitality
• 200 - 300 Employee

• Reservations Agent

  • Apr 2012 - Jul 2018

  - Processed 100-150 calls per day - Responded to guest inquiries regarding our dining options, reservations and local attractions - Increased guest count by promoting restaurant to CN Tower guests - Increased revenue by up-selling cakes to guests and completing all necessary paperwork - Established guest relationships by creating a guest profile on OpenTable listing allergies, food preferences, etc - Processed 100-150 calls per day - Responded to guest inquiries regarding our dining options, reservations and local attractions - Increased guest count by promoting restaurant to CN Tower guests - Increased revenue by up-selling cakes to guests and completing all necessary paperwork - Established guest relationships by creating a guest profile on OpenTable listing allergies, food preferences, etc