Astrid Joy Valencia

Banquet Server at Delta Hotels by Marriott Beausejour
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Moncton, New Brunswick, Canada, CA

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Well-Being in the Workplace
    LinkedIn
    Jan, 2023
    - Nov, 2024
  • Responsible Beverage
    TIANB / AITNB
    Sep, 2022
    - Nov, 2024
  • Safecheck Advanced Food Safety Certification
    SafeCheck Learning & Certification
    Sep, 2022
    - Nov, 2024
  • Workplace Hazardous Materials Information System 2015
    SafeCheck Learning & Certification
    Sep, 2022
    - Nov, 2024

Experience

  • Delta Hotels by Marriott Beausejour
    • Canada
    • Hospitality
    • 1 - 100 Employee
    • Banquet Server
      • Sep 2022 - Present

      • Prepare meeting space per the customer specifications. • Serve plated meals to guests while delivering exceptional customer service. • Prepare meeting space per the customer specifications. • Serve plated meals to guests while delivering exceptional customer service.

  • Hamad International Airport
    • Qatar
    • Airlines and Aviation
    • 700 & Above Employee
    • Customer Service Supervisor
      • Oct 2021 - Jul 2022

      • Supporting customer service agents and stakeholders in day-to-day operations.• Providing backing in terminal pressure points by prioritizing and utilizing resources to ensure efficient customer flow.

    • Senior Customer Service Agent
      • Feb 2017 - Oct 2021

      • Offering help to passengers and answering customer queries.• Giving directions to customers to locate the airport facilities and boarding gates.

  • Expert Global Solutions (now Alorica)
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Quality Assurance and Reports Analyst
      • Mar 2013 - Feb 2017

      • Coach new and veteran agents in customer service, quality, and information on the production floor and in the monitoring office in order to improve quality results.• Onboarding and training of new Quality Assurance Specialists.

    • Customer Service Manager
      • Aug 2016 - Dec 2016

      • Actively pursuing a team environment focused on the achievement of the project's high-qualitystandards and high-performance goals.• Recognizing the team's deficiencies and developing action plans to overcome them.• Monitoring goals and completing related reports

    • Customer Service Representative
      • Nov 2009 - Mar 2013

      • Answering contacts for general customer service for the online retailers Amazon.com and Amazon.co.uk.• Troubleshooting e-Reader issues for both Tier 1 and Tier 2 Levels.

Education

  • NBCC (New Brunswick Community College)
    Diploma, Hotel, Motel, and Restaurant Management
    2022 -
  • Bulacan State University
    Bachelor of Arts - BA, Mass Communication/Media Studies
    2005 - 2009

Community

You need to have a working account to view this content. Click here to join now