Experience

WeChooz

• France
• Human Resources Services
• 1 - 100 Employee

• Directrice pôle Customer Success

  • Jan 2023 - Present

• Responsable Développement Partenariats

  • Sep 2021 - Jan 2023



Effilab

• Advertising Services
• 1 - 100 Employee

• Team Leader Booster Réseaux

  • Apr 2018 - Aug 2021

  - Management d'une équipe de 3 Account Managers : suivi des performances, définition des objectifs, recrutement et formation des nouveaux arrivants Élaboration de la roadmap d'équipe : définition des KPI de monitoring, création des process et suivi de leur mise en place- Échanges avec les têtes de réseaux pour garantir la satisfaction client et diminuer le risque de churn- Collaboration avec les équipes produit, data et IT pour développer de nouveaux outils pour l'équipe- Travail sur l'évolution de l'offre conjointement avec le marketing (en cours : diversification des sources d'acquisition, élaboration d'une offre au clic) - Avant-vente : validation des pricings avant présentation aux clients Show less

• Account Manager

  • May 2018 - Nov 2019

  - Gestion d'un portefeuille de 15 réseaux de franchisés (soit 300 comptes) dans leurs campagnes Search Google et Bing, pour un CA annuel de 600 000 euros.- Optimisation des performances de ces campagnes : Amélioration du taux de conversion, diminution du spend, qualification du trafic. - Analyses au niveau macro du réseau (taux d'atteinte global, choix des mots clés, rédaction des annonces) comme au niveau du compte- Accompagnement client (tête de réseaux et franchisés): reporting mensuel, échange sur leurs objectifs, définition des besoins et attentes en avant vente. Show less



Lactalis Group

• France
• Dairy Product Manufacturing
• 700 & Above Employee

• Retail Sales Representative

  • Dec 2015 - Apr 2018

  Managed a client portfolio and driven business through: – Assortment: selling our product range and innovations – Merchandising: selling merchandising plans to improve the shelf display of Lactalis and the department – Promotion: negotiation of orders and special displays Managed a client portfolio and driven business through: – Assortment: selling our product range and innovations – Merchandising: selling merchandising plans to improve the shelf display of Lactalis and the department – Promotion: negotiation of orders and special displays



Procter & Gamble

• United States
• Manufacturing
• 700 & Above Employee

• Category Manager Duracell Assistant

  • Jan 2015 - Jun 2015

  – Created marketing communication displays to support in-store operations (Xbox & Bunny) – Organized a digital word-of-mouth campaign for the launch of the new rechargeable segment – Prepared the market review for a key annual presentation to key account manager – Created marketing communication displays to support in-store operations (Xbox & Bunny) – Organized a digital word-of-mouth campaign for the launch of the new rechargeable segment – Prepared the market review for a key annual presentation to key account manager



My VitiBox (Start-up)

• Région de Paris, France

• Client Marketing Manager

  • Jan 2014 - Jun 2014

  – Managed the customer service department and increased customer satisfaction rating by 1 point to reach 17/20 – Drafted process to formalize client management and trained an assistant (InDesign & customer service) – Developed marketing communication supports, such as the monthly booklet and periodic emails – Collaborated with the logistics platform to manage shipments faster and reduce shipment problems – Managed the customer service department and increased customer satisfaction rating by 1 point to reach 17/20 – Drafted process to formalize client management and trained an assistant (InDesign & customer service) – Developed marketing communication supports, such as the monthly booklet and periodic emails – Collaborated with the logistics platform to manage shipments faster and reduce shipment problems



Bouts du monde Editions

• Angers, France

• Sales Developpement

  • Jul 2013 - Aug 2013

  – Conducted B to B market research and distributed the journal in 30 libraries – Improved relationship with customers, adjusted shipments and billed them – Conducted B to B market research and distributed the journal in 30 libraries – Improved relationship with customers, adjusted shipments and billed them



SEPHORA

• France
• Retail
• 700 & Above Employee

• Sales Assistant

  • Jul 2012 - Aug 2012

  – Conducted sales by learning the products, approached clients, made customer offers that corresponded to their needs while optimizing the sale, concluded the sale – Prepared the sales area through consistent product restocking and inventory management – Conducted sales by learning the products, approached clients, made customer offers that corresponded to their needs while optimizing the sale, concluded the sale – Prepared the sales area through consistent product restocking and inventory management



Valeo

• France
• Motor Vehicle Parts Manufacturing
• 700 & Above Employee

• Support SPV (Valeo Production System)

  • Jun 2011 - Aug 2011

  – Used an in-house production system on a production line to improve productivity – Created a floor plan for new production, wrote instructions and organized an area for stock – Used an in-house production system on a production line to improve productivity – Created a floor plan for new production, wrote instructions and organized an area for stock