Experience

Busbud

• Canada
• Travel Arrangements
• 1 - 100 Employee

• Customer Specialist

  • Aug 2022 - Present



Hopper

• Canada
• Technology, Information and Internet
• 700 & Above Employee

• Customer Support Agent

  • Jan 2022 - Jul 2022

  Maintain solid customer relationships by handling questions and concerns with speed and professionalism. Maintain solid customer relationships by handling questions and concerns with speed and professionalism.



Booking.com

• Netherlands
• Software Development
• 700 & Above Employee

• Customer Service Guest Specialist

  • Mar 2019 - Dec 2019

  • Mediated communication between international guests and partners to resolve issues. • Managed emails and messages from customers all over the world in English and Spanish. • Handled different IT tools and browsers to provide accurate information and follow set processes. • Mediated communication between international guests and partners to resolve issues. • Managed emails and messages from customers all over the world in English and Spanish. • Handled different IT tools and browsers to provide accurate information and follow set processes.



ALDO Group

• Canada
• Retail
• 700 & Above Employee

• Assistant Manager

  • Oct 2018 - Apr 2019

  ● Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers. ● Strengthened operational efficiencies and traceability, developing organization systems for financial reports, schedules, inventory control and merchandising. ● Addressed customer issues to ensure quick and successful resolution. ● Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers. ● Strengthened operational efficiencies and traceability, developing organization systems for financial reports, schedules, inventory control and merchandising. ● Addressed customer issues to ensure quick and successful resolution.



B.O.G. Hotel

• Bogotá D.C., Colombia

• Front desk Agent

  • Aug 2017 - Jun 2018

  ● Performed balance procedures for hotel accounts and resolved discrepancies. ● Took on all duties and tasks for the night manager and concierge any time that those individuals were indisposed. ● Completed nightly updates to hotel rates and individual room charges. ● Welcomed guests, provided answers to questions, and anticipated guests’ service needs. ● Performed balance procedures for hotel accounts and resolved discrepancies. ● Took on all duties and tasks for the night manager and concierge any time that those individuals were indisposed. ● Completed nightly updates to hotel rates and individual room charges. ● Welcomed guests, provided answers to questions, and anticipated guests’ service needs.



JPG

• Bogotá D.C., Colombia

• Customer Advisor

  • Jan 2017 - May 2017

  - Gave information about available products and services including membership details and purchase advantages. - Helped new telemarketers learn best practices, communication strategies and performance standards. - Gave information about available products and services including membership details and purchase advantages. - Helped new telemarketers learn best practices, communication strategies and performance standards.



Meliá Hotels International

• Spain
• Hospitality
• 700 & Above Employee

• Quality Manager

  • Sep 2015 - Dec 2015

  ● Created and implemented highly effective qualities programs to ensure the consistency and high standards of the hotel products. ● Oversaw 20 team members responsible for the committee of lodging and welcome of the Emir of Qatar to the country. ● Managed quality communication, customer support and product representation for each client. ● Fostered strong working relationships with all hotel departments. ● Created and implemented highly effective qualities programs to ensure the consistency and high standards of the hotel products. ● Oversaw 20 team members responsible for the committee of lodging and welcome of the Emir of Qatar to the country. ● Managed quality communication, customer support and product representation for each client. ● Fostered strong working relationships with all hotel departments.



Hotel Eurobuilding Caracas

• Caracas

• Front Desk Assistant Manager

  • Oct 2014 - Sep 2015

  -Developed lasting relationships with guests that built loyalty and drove hotel revenue. -Corrected guest issues in a timely and professional manner with knowledgeable and friendly service. -Supervised front desk operations to ensure that all guests received superior customer service from hotel staff. -Developed lasting relationships with guests that built loyalty and drove hotel revenue. -Corrected guest issues in a timely and professional manner with knowledgeable and friendly service. -Supervised front desk operations to ensure that all guests received superior customer service from hotel staff.



C.A. QUIMICA INTEGRADA -INTEQUIM-

• Venezuela
• Chemical Manufacturing
• 1 - 100 Employee

• Project Analyst

  • Sep 2013 - Feb 2014

  - Led project of safe lighting. - Supervised delivery of materials to warehouse. - Developed and deepened relationships to form lasting and loyal partnerships. - Led project of safe lighting. - Supervised delivery of materials to warehouse. - Developed and deepened relationships to form lasting and loyal partnerships.



Kimberly-Clark

• United States
• Manufacturing
• 700 & Above Employee

• Internship

  • Feb 2013 - Jun 2013

  - Assisted in the monitoring and diagnostics on electrical performance of local distribution network of the plant. - Coordinated the analysis of electrical distribution transformers. - Assisted in the monitoring and diagnostics on electrical performance of local distribution network of the plant. - Coordinated the analysis of electrical distribution transformers.