Experience

Metro Shipping Limited

• United Kingdom
• 1 - 100 Employee

• IT Manager

  • Nov 2016 - Present

  • Leading and managing IT staff – service desk, BI, contractors and 3rd party support.• Ensure that all IT implementations align with the overall business strategy, ensuring that the IT roadmap is adjusted as necessary as a result of any agreed changes.• Ensure that the IT department continues to deliver an uninterrupted service of all core services (Application Support/Development, Telephony and Data Connectivity) at HQ and satellite offices globally.• Responsible for the maintenance, optimisation and improvement of all IT systems.• Responsible for the maintenance of the DR and BC plans.



Southbank-IT

• United Kingdom
• Information Technology & Services
• 1 - 100 Employee

• IT Helpdesk Manager

  • Jul 2014 - Nov 2016

  Help Desk Manager and 3rd Line Technical Consultant.Managing a team of Technical Engineers, Currently have over 14 year’s experience in management, planning, implementing, supporting and maintaining IT solutions across multiple market sectors. Help Desk Manager and 3rd Line Technical Consultant.Managing a team of Technical Engineers, Currently have over 14 year’s experience in management, planning, implementing, supporting and maintaining IT solutions across multiple market sectors.



Redcliffe Catering Ltd.

• United Kingdom
• Hospitality
• 1 - 100 Employee

• IT Manager

  • May 2004 - Jul 2014

• 1st and 2nd Line Support

  • May 2002 - May 2004

  • Providing support to all employees across two locations.• Troubleshooting and resolving hardware, printing and software issues. • Escalating support issues to senior support personnel when required.• IT Asset management and Auditing.• Undertake staff training workshops.• Support senior managers with software and hardware configuration and management.