Permit Coordinator

• Sep 2019 - Present

Working in the permitting department for SimpliSafe, a home security company. Assisting customers through the various processes for obtaining an alarm permit to use their home security system. Researching the permit requirements for locations that are not already in our database. Having daily email and phone correspondence with both customers and various municipalities. Logging and billing customers for permit registration fees and false alarm fines. Daily… Show more Working in the permitting department for SimpliSafe, a home security company. Assisting customers through the various processes for obtaining an alarm permit to use their home security system. Researching the permit requirements for locations that are not already in our database. Having daily email and phone correspondence with both customers and various municipalities. Logging and billing customers for permit registration fees and false alarm fines. Daily communication with team about ways to improve our processes.

Call Center Representative - Live Chat

• Jul 2019 - Sep 2019

Worked in live chats for SimpliSafe, a home security company. Assisted customers with technical support, sales, and account and billing questions over live chat. Gained experience using the Zendesk platform for live chats.

Call Center Representative - Email

• Dec 2018 - Jul 2019

Worked in technical support for SimpliSafe, a home security company. Assisted customers with technical support, sales, and account and billing questions over email. Received inbound calls from technicians installing systems to assist with the installation process

Call Center Representative - Technical Support

• Oct 2018 - Dec 2018

Worked in technical support for SimpliSafe, a home security company. Assisted customers over the phone with technical support and account and billing questions. Made outbound calls to customers regarding billing issues and system malfunctions that showed up on our end.

Barista

• Oct 2015 - Jan 2019

Design Services Contractor for Marketing and Creative Services

• May 2018 - Aug 2018

Worked in the Salem State University's marketing and communications department in the creative services office. Designed materials for various university departments, particuarly the student life, under the guidance of the staff assistant of marketing and creative services. Used graphic design software packages including page layout and design, word processing, illustration, and photo retouching/manipulation. Created original designs and am preparing files for print, electronic… Show more Worked in the Salem State University's marketing and communications department in the creative services office. Designed materials for various university departments, particuarly the student life, under the guidance of the staff assistant of marketing and creative services. Used graphic design software packages including page layout and design, word processing, illustration, and photo retouching/manipulation. Created original designs and am preparing files for print, electronic distribution, and social media platforms. I am being instructed in the requirements and specifications for each format

Design Services Intern For Marketing and Creative Services

• Jan 2018 - May 2018

Worked in the Salem State University's marketing and communications department in the creative services office. Designed materials for various university departments, particuarly the student life, under the guidance of the staff assistant of marketing and creative services. Used graphic design software packages including page layout and design, word processing, illustration, and photo retouching/manipulation. Created original designs and am preparing files for print, electronic… Show more Worked in the Salem State University's marketing and communications department in the creative services office. Designed materials for various university departments, particuarly the student life, under the guidance of the staff assistant of marketing and creative services. Used graphic design software packages including page layout and design, word processing, illustration, and photo retouching/manipulation. Created original designs and am preparing files for print, electronic distribution, and social media platforms. I am being instructed in the requirements and specifications for each format

Office Assistant

• May 2015 - May 2018

Lead Writer

• Sep 2017 - Dec 2017

As part of the Salem State University's EXPECT program, I, along with three other students, worked with client The Artful Life, an art therapy center located in Beverly, MA to increase enrollment in their programs. In order to accomplish this, we created a new informational brochure, new promotional flyers, and a short video that provides a tour of the office and provides an short explanation of what art therapy is and the kind of services The Artful Life offers. As part of the Salem State University's EXPECT program, I, along with three other students, worked with client The Artful Life, an art therapy center located in Beverly, MA to increase enrollment in their programs. In order to accomplish this, we created a new informational brochure, new promotional flyers, and a short video that provides a tour of the office and provides an short explanation of what art therapy is and the kind of services The Artful Life offers.

Cast Member

• Sep 2014 - May 2015

Rehearsed and performed various skits about issues of social justice for students on the UMass Amherst campus. Facilitated dialogues with the audience after each performance Rehearsed and performed various skits about issues of social justice for students on the UMass Amherst campus. Facilitated dialogues with the audience after each performance