Aaron Steigelmann
Customer Service and Inventory Control Manager at Compact Industries- Claim this Profile
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Bio
Experience
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Compact Industries
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United States
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Food Production
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1 - 100 Employee
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Customer Service and Inventory Control Manager
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Mar 2022 - Present
-Oversee all CS, PM, and Inventory operations for $100M book of business.-Increased annual Inventory Accuracy from 98.56% to 99.57%-Reduced cost of annual cycle counts by 50%
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Customer Service Manager & Project Manager
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Sep 2019 - Mar 2022
- Implemented new process for Lot Traceability, reducing Time to Trace by 75%- Collaboration with sales to increase customer retention YOY to 95%
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Newhaven Display
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United States
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Appliances, Electrical, and Electronics Manufacturing
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1 - 100 Employee
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Customer Service Manager
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Dec 2016 - Sep 2019
- Assistant Global Sales Manager -For FY2017 and FY2018, oversaw annual sales growth greater than 20% - Participated in ISO 9001 compliance, including ownership of 2 internal ISO processes - Led Lean Process Improvements: Paperless filing, Sensitive data storage, & Order acceptance- saving 200+ manhours annually - Implemented PCI standard practices - Instituted eBay sales channel - Established warehouse barcoding procedures, which reduced inventory corrections, increased productivity, and ensured ECIA compliance Show less
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Thermo Fisher Scientific
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United States
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Biotechnology Research
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700 & Above Employee
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Customer Service Group Leader
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Oct 2011 - Dec 2016
- Improved order flow process by 600%, saving 1800+ work hours in 2015 - Authored and co-authored 13 Standard Operating Procedures - Created and executed Performance Improvement Plans for struggling CSRs to become productive team members through training, development and 1-on-1 mentoring - Hosted order processing training for CSRs from 7 different countries, 13 unique sites, throughout Europe and North America - Managed site wide implementation of new Citrix platform including data and process migration - Provide IT support including set-up and tear-down of CS team computer systems and functional level I and II support calls - Oversaw 18-25 direct reports in a call center. Departments including General Inbound Calls, Credit & Collections, Formal Quotes, Order Entry, and VIP (Large Volume) customers Show less
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Sonoco Packaging
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Greater Chicago Area
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Line Supervisor
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Jul 2011 - Oct 2011
- Managed teams ranging from 10-20 temporary employees - Assisted with determining staffing and resourcing needs based upon daily production requirements - Co-ordinate production flow through arranging receipt, inspection and storage of raw materials through to production of finished goods, routinely exceeding production goals - Monitored flow metrics including raw material usage, finished good produced, and product loss - Managed teams ranging from 10-20 temporary employees - Assisted with determining staffing and resourcing needs based upon daily production requirements - Co-ordinate production flow through arranging receipt, inspection and storage of raw materials through to production of finished goods, routinely exceeding production goals - Monitored flow metrics including raw material usage, finished good produced, and product loss
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Potbelly Sandwich Works
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United States
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Restaurants
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700 & Above Employee
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Certified Trainer
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Oct 2006 - Jul 2011
- Responsible for all new associate and manager training regarding food prep, customer interaction, quality metrics, and up sale opportunities - Escalation point for customer issues - Coordinated delivery services for corporate events - Oversaw store operations as needed, up to 10 associates at a time - Responsible for all new associate and manager training regarding food prep, customer interaction, quality metrics, and up sale opportunities - Escalation point for customer issues - Coordinated delivery services for corporate events - Oversaw store operations as needed, up to 10 associates at a time
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Naperville Soccer Club
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Naperville IL
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Youth Referee
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Aug 2003 - Oct 2008
- Officiated youth recreational soccer games - Instructed players in the rules of play - Officiated youth recreational soccer games - Instructed players in the rules of play
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Bolingbrook Soccer Club, Bolingbrook IL
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United States
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Spectator Sports
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Referee
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Jul 1999 - Jun 2003
- Officiated youth soccer games - Coached youth soccer for 2 seasons - Instructed players in better technique and rules of play - Officiated youth soccer games - Coached youth soccer for 2 seasons - Instructed players in better technique and rules of play
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Education
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Faith School of Ministry
Bachelor of Arts (B.A.), Theology/Theological Studies