Experience

Compact Industries

• United States
• Food Production
• 1 - 100 Employee

• Customer Service and Inventory Control Manager

  • Mar 2022 - Present

  -Oversee all CS, PM, and Inventory operations for $100M book of business.-Increased annual Inventory Accuracy from 98.56% to 99.57%-Reduced cost of annual cycle counts by 50%

• Customer Service Manager & Project Manager

  • Sep 2019 - Mar 2022

  - Implemented new process for Lot Traceability, reducing Time to Trace by 75%- Collaboration with sales to increase customer retention YOY to 95%



Newhaven Display

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Customer Service Manager

  • Dec 2016 - Sep 2019

  - Assistant Global Sales Manager -For FY2017 and FY2018, oversaw annual sales growth greater than 20% - Participated in ISO 9001 compliance, including ownership of 2 internal ISO processes - Led Lean Process Improvements: Paperless filing, Sensitive data storage, & Order acceptance- saving 200+ manhours annually - Implemented PCI standard practices - Instituted eBay sales channel - Established warehouse barcoding procedures, which reduced inventory corrections, increased productivity, and ensured ECIA compliance Show less



Thermo Fisher Scientific

• United States
• Biotechnology Research
• 700 & Above Employee

• Customer Service Group Leader

  • Oct 2011 - Dec 2016

  - Improved order flow process by 600%, saving 1800+ work hours in 2015 - Authored and co-authored 13 Standard Operating Procedures - Created and executed Performance Improvement Plans for struggling CSRs to become productive team members through training, development and 1-on-1 mentoring - Hosted order processing training for CSRs from 7 different countries, 13 unique sites, throughout Europe and North America - Managed site wide implementation of new Citrix platform including data and process migration - Provide IT support including set-up and tear-down of CS team computer systems and functional level I and II support calls - Oversaw 18-25 direct reports in a call center. Departments including General Inbound Calls, Credit & Collections, Formal Quotes, Order Entry, and VIP (Large Volume) customers Show less



Sonoco Packaging

• Greater Chicago Area

• Line Supervisor

  • Jul 2011 - Oct 2011

  - Managed teams ranging from 10-20 temporary employees - Assisted with determining staffing and resourcing needs based upon daily production requirements - Co-ordinate production flow through arranging receipt, inspection and storage of raw materials through to production of finished goods, routinely exceeding production goals - Monitored flow metrics including raw material usage, finished good produced, and product loss - Managed teams ranging from 10-20 temporary employees - Assisted with determining staffing and resourcing needs based upon daily production requirements - Co-ordinate production flow through arranging receipt, inspection and storage of raw materials through to production of finished goods, routinely exceeding production goals - Monitored flow metrics including raw material usage, finished good produced, and product loss



Potbelly Sandwich Works

• United States
• Restaurants
• 700 & Above Employee

• Certified Trainer

  • Oct 2006 - Jul 2011

  - Responsible for all new associate and manager training regarding food prep, customer interaction, quality metrics, and up sale opportunities - Escalation point for customer issues - Coordinated delivery services for corporate events - Oversaw store operations as needed, up to 10 associates at a time - Responsible for all new associate and manager training regarding food prep, customer interaction, quality metrics, and up sale opportunities - Escalation point for customer issues - Coordinated delivery services for corporate events - Oversaw store operations as needed, up to 10 associates at a time



Naperville Soccer Club

• Naperville IL

• Youth Referee

  • Aug 2003 - Oct 2008

  - Officiated youth recreational soccer games - Instructed players in the rules of play - Officiated youth recreational soccer games - Instructed players in the rules of play



Bolingbrook Soccer Club, Bolingbrook IL

• United States
• Spectator Sports

• Referee

  • Jul 1999 - Jun 2003

  - Officiated youth soccer games - Coached youth soccer for 2 seasons - Instructed players in better technique and rules of play - Officiated youth soccer games - Coached youth soccer for 2 seasons - Instructed players in better technique and rules of play