Admissions Coordinator

• Mar 2023 - Present

Regional Compliance Assistant

• Jun 2022 - Mar 2023

Admissions Coordinator

• May 2021 - Jun 2022

Student Financial Planner & BookHub Administrator

• Jan 2021 - May 2021

Receptionist

• Sep 2020 - Jan 2021

Floor Supervisor

• Mar 2019 - Oct 2020

- Executed merchandise and visual standards to optimize guest experience by building strong sales and service relationships - Determined goal expectations and provided coaching - Control workflow through successful planning and delegation of tasks within designated timeframes to optimize guest experiences and sales goals at above and beyond company standards - Helped with hiring and on boarding of new employees - Responsible for helping training new employees to achieve the stores business objectives and sales goals - Attend to guest requirements while providing an exciting and fun atmosphere for consumers to ensure they receive the greatest level of customer service, all while sharing extensive product knowledge to achieve targeted sales - Responsible for opening and closing duties, receiving stock, and money orders Show less

Keyholder

• Jun 2015 - Sep 2018

• Serve as Manager on Duty for 10 employees, coordinating sales for approximately 250 customers generating up to $4,500 of incoming revenue daily while utilizing motivational techniques to keep staff engaged • Responsible for nightly closing procedures including balancing registers for daily cash deposits, sending reports of daily, weekly, and monthly data, supply orders, store orders, store transfers and completing payroll • Control workflow through successful planning and delegation of tasks within designated timeframes to optimize customer experiences and sales goals at above and beyond company standards • Responsible for training new employees and seasonal staff to achieve stores business objectives and sales goals • Attend to customer requirements while providing an exciting and fun atmosphere for consumers to ensure they receive the greatest level of customer service, all while sharing extensive product knowledge to achieve targeted sales Show less

Administrative Assistant

• Jun 2018 - Aug 2018

Practicum Student

• May 2018 - May 2018

• Provided Administrative Assistance to the Corporate Services Manager and team• Oversaw the receptionist area, including greeting visitors and responding to telephone and in person-requests• Typed documents such as research projects, expense statements, spreadsheets and emails• Organized the mail room and helped organize the Human Resources file room to perfection to maintain cleanliness and preparedness• Helped manage calendar activities and procurement of supplies and office equipment• Daily responsibilities included mail runs, distribution of supplies amongst several floors, ensuring storage room is organized, answering incoming calls/transferring them, organizing documents, compiling reports, and produce high end documents such as spreadsheets and word documents Show less

Demonstrator

• Dec 2016 - Mar 2018

Keyholder/Sales Representative

• Jun 2015 - Mar 2017

• Independently manage and train 4-6 employees to successfully run the store and achieve company standards • Assisted with scheduling and target assigning to employees • Conducted store orders and transfers for customers and other stores • Consistent top seller for A year and 9 months • Responsible for assisting customers with choices and helping them find the right item for them • Directed product assortment to achieve sales, gross margin, store goals and personal goals • Maintained the visual appearance of the store by managing store displays and keep abreast of trends and competition Show less

Barista

• Jun 2012 - Jun 2015

• Enhanced store ratings and guest satisfaction through seasonal promotions and an understanding of individual customer needs and wants • Customer Service Lead accomplishing an over 90% satisfaction survey rating from clientele • Regularly positioned as Barista and Cashier during peak sale times • Enforcing labor hours, break times, and daily tasks to baristas during their shifts • Responsible for assisting customers with choices and helping them find the right drink for them • Provided customized attention and beverages to customers daily in a high paced and demanding environment • Barista trainer responsible for introducing and teaching initial skills to new hires Show less