Experience

SDC Group

• Manufacturing
• 1 - 100 Employee

• Client Relationship Executive

  • Oct 2021 - Present

  - Overseeing all aspects of managing relationships with SDC Group's new, existing clients and prospects - Being client's advocate and assisting with business and technical needs - Establishing strong relationships and communication channels with vendors and solution partners - Maintaining and growing account base via in-depth analysis - Closely working with clients to understand their business issues and providing suitable solutions - Being aware of market conditions and reporting any significant changes of competitive activities, and customer preferences/needs; - Maintaining in-depth knowledge of SDC Group and client’s strategic business plans; - Ensuring maximum contribution to the development and fine-tuning of sales process, procedures, and policy - Consistently monitoring sales activity in SDC Group and assisting the Sales team where needed - Attend weekly meetings and ensure monthly sales targets are achieved Show less



Tanfeeth - Emirates NBD Group

• Agency Relationship Manager

  • Sep 2020 - Oct 2021

  - Managing local and international agencies based of UAE, US, Canada and Turkey - Identify agency opportunities and providing strategic guidance to achieve optimized results - Building long-term relationships with the agencies and customers - Ensuring agency compliance to Emirates NBD rules, regulations and policies - Creating plans and profitable processes for the agencies to smoothly adopt - Being accountable for the development, implementation and measurement of agency performance and results - Resolving customers issues efficiently and effectively prior to further escalation - Managing the civil case legal project by working closely with the legal team. Project involves collating, assessing and filing of civil cases under specific requirements with no errors Show less



Emirates

• United Arab Emirates
• Airlines and Aviation
• 700 & Above Employee

• Airport Service Agent

  • Feb 2020 - Aug 2020

  • To establish good rapport with customers and ensure no complaints are received • To ensure safety and smooth flow of operations during passenger boarding • Ensure the highest standard of customer service is provided to Emirates internal and external customers; providing them with details on Emirates fares and actively issue online tickets and sell related products by identifying customer needs through rapport building • Actively seeking out sales opportunities and promoting all Emirates related products. Ensure set service quality levels are achieved for all customer interactions • Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service Highlight to customers the relevant requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time. • To check-in passengers in alignment with IATA Timatic system for verification of passenger travel document requirements for their destination and any transit points • Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares. Keep abreast of Emirates Group news and updates to ensure relevant professional and company standards are maintained. • Ensure that all necessary ticket related documentation is filed, time tables updated, brochures, sale and promotional material is properly displayed on individual counters, providing various options to the customer which will assist in increasing sales Show less



dnata

• United Arab Emirates
• Airlines and Aviation
• 700 & Above Employee

• Emergency and Response Planning

  • May 2019 - Feb 2020

  • Assist in maintaining and updating the dnata emergency, contingency and disruption response manuals for Dubai International (DXB) and Dubai World Central (DWC) airports in accordance with regulatory requirements of Dubai Airports (DA), Gulf Civil Aviation Authority (GCAA) and IATA Safety Audit for Ground Operations (ISAGO). • Supported the team responsible for planning and conducting the DXB Survivor Reception Centre emergency response exercise in collaboration with customer airlines (Emirates, flydubai and non-based carriers) DA, GCAA and government authorities (Police, Immigration, Ambulance, Health Authority). Sourced volunteers and acted as an exercise controller on the day. • Managed the Data Driven Performance Review (DDPR) system within the Airport Operations Control Center (AOCC). Show less