Experience

Dusit Thani Dubai

• United Arab Emirates
• Hospitality
• 100 - 200 Employee

• Assistant Security & Fire Life Safety Manager

  • Mar 2022 - Present



Dusit Thani Hotel

• Security Supervisor / Fire Life Safety Officer

  • Oct 2014 - Mar 2022

  • Maintained complete knowledge of and comply with all departmental policies, service procedures and standards. • Supervise the training of all security staff & monitoring the daily duties & responsibilities of each team members. • Improving the security system & existing SOP’s of the company to make sure that it is in line with the current trends & policies of general security. • Handling the workload with minimal to no required approval or supervision to the extent of authority granted. • Facilitate the communication & harmony with each team members making sure that camaraderie & cooperation are in place. • Participation in trainings & developed programs that improves the output of the operation. • Assigned in training all security staff along with preparation & making training modules. • Made sure that handling of Lost & Found items are with great care by updating the procedures when necessary. • Handled guest complaints, & incidents to the satisfaction of external & internal customers of the hotel. • Obtained valuable feedback from guests by giving all the efforts & heart at work. • Preparation of Lost & Found report & items to be surrendered to the Dubai Police Lost & Found Headquarters. • Preparation of Monthly Security Report & Monthly Fire Life Safety Report to be submitted to the Corporate Office • Proposed & enacted plans in securing the internal & external areas of the company including the fire life safety management of the hotel. • Promoted & assigned as Fire Life Safety Officer in charge of monitoring & maintaining all fire equipment. • Continuously making sure that the safety & security standards of the company are upheld & aligned with its values. • Offered to adjust & help different departments in terms of people shortage. Show less



JW MARRIOT MARQUIZ Hotel

• Doha, Qatar

• LOSS PREVENTION SHIFT LEADER

  • Apr 2010 - Oct 2014



The Ritz Carlton Hotel – Sharm El Sheikh

• Egypt

• Loss Prevention Supervisor

  • May 2007 - Apr 2010



The Ritz- Carlton Hotel, Egypt

• Egypt

• Loss Prevention Officer

  • Mar 2003 - May 2007

  In charge of maintaining the security in all areas of the hotel. Achieved the target amount of security & guest's satisfaction. In charge of maintaining the security in all areas of the hotel. Achieved the target amount of security & guest's satisfaction.