Experience

Point of View

• India
• Public Relations and Communications Services

• Associate Creative Director

  • Jan 2019 - Present

• Senior Account Manager

  • Dec 2017 - Jan 2019



POD Egypt (Point Of Differentiation)

• Account Manager

  • Oct 2016 - Dec 2017



Nineteen84 Luxury & Entertainment Management

• Egypt
• Advertising Services
• 1 - 100 Employee

• Public Relations Specialist

  • Aug 2015 - Aug 2016



Connect

• Netherlands
• Staffing and Recruiting
• 1 - 100 Employee

• Account Executive

  • Jan 2015 - Jul 2015



Sykes

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Senior back office analyst

  • Nov 2011 - Jun 2014

  •May 2011- June 2012 VAIO Technical Support Representative •June 2012 – July 2014. Back Office (Team Leader): Handling high priority technical and non- technical escalations. •May 2011- June 2012 VAIO Technical Support Representative •June 2012 – July 2014. Back Office (Team Leader): Handling high priority technical and non- technical escalations.



Sutherland Global Services

• United States
• Technology, Information and Internet
• 200 - 300 Employee

• Service Matter expert(Supervisor)

  • Nov 2010 - Nov 2011



Stream Global Services

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Support Professional

  • Sep 2009 - Sep 2010

  Sirius Satellite Radio – US – Customer Care (Received calls from subscribers and potential subscribers to Sirius satellite radio regarding activating their new radios or troubleshooting any problems they might have with their radios or regarding any billing questions or problems and solving their issues or directing them in the right direction if needed.) Sirius Satellite Radio – US – Customer Care (Received calls from subscribers and potential subscribers to Sirius satellite radio regarding activating their new radios or troubleshooting any problems they might have with their radios or regarding any billing questions or problems and solving their issues or directing them in the right direction if needed.)



Vodafone Australia

• Australia
• Telecommunications
• 100 - 200 Employee

• International Customer Support Advisor

  • Nov 2008 - Aug 2009

  Handeling Customers inquiries from billing and prepay issues to technical advisor and COPS admin Handeling Customers inquiries from billing and prepay issues to technical advisor and COPS admin



E-group

• Australia
• Public Safety
• 1 - 100 Employee

• Analysis Agent

  • Nov 2007 - Nov 2008

  * Surveying Australian Customers. * Sales Dept.Wisdek CO. (Google Campaign). * Surveying for UK as part of NHS campaign. * Surveying Australian Customers. * Sales Dept.Wisdek CO. (Google Campaign). * Surveying for UK as part of NHS campaign.