Experience

Atlas

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Manager, Risk Ops, Fraud & Disputes

  • Jan 2022 - Present

  * Leading the Risk, Fraud & Disputes function at Atlas (previously PointCard) for their premium charge card program. Responsible for leading the risk/fraud ops team, KYC operations and optimization. * Risk and Fraud program also includes issuer fraud management and account takeover mitigation to protect cardholders from fraud. * Issuer/acquirer disputes management * Regulatory compliance * Risk and disputes investigations * Risk mitigation * Leading the Risk, Fraud & Disputes function at Atlas (previously PointCard) for their premium charge card program. Responsible for leading the risk/fraud ops team, KYC operations and optimization. * Risk and Fraud program also includes issuer fraud management and account takeover mitigation to protect cardholders from fraud. * Issuer/acquirer disputes management * Regulatory compliance * Risk and disputes investigations * Risk mitigation



Eventbrite

• United States
• Software Development
• 700 & Above Employee

• Manager, Fraud & Chargeback Operations

  • Apr 2020 - Sep 2021

  Built a living holistic fraud strategy that helped prevent, monitor, detect, and stop existing and emerging fraud attacks. Focusing on mitigating financial loss while reducing friction for good users.Worked closely with product, data science and operations teams to optimize fraud investigation resources, increase automation, tooling, improve rule systems, processes, and policy changes.Managed a diverse international team of Fraud and Chargebacks specialists to mitigate risk and loss for the company and its creators, highlighting the unique capabilities of each member and also creating a strong team identity, mission and vision.Led and coached the team members, strengthening the team performance as each individual grew and increased their skills and abilities while creating clear multi-leveled OKRs. Drove innovation targeted at improvements and scale through better operational efficiencies and processes. Developed and deployed new internal tools for fraud, chargebacks and spam.

• Manager, Fraud Operations

  • Nov 2019 - Apr 2020

  Hired, trained and mentored a diverse international team of Fraud specialists to mitigate risk and loss for the company and its creators.Built a new strategy and operational methodology to handle account take over (ATO) attacks, including mess credential stuffing and targeted attacks.

• Sr Fraud & Spam Operations Analyst

  • Jan 2019 - Nov 2019

  Analyzed fraud and spam vectors across the platform – complete end-to-end analysis that allowed to better identify the bad actors while improving the experience of good users.Created and new fraud metrics to track team performance and increase the visibility of the the Researched and presented potential new rules for both the fraud side and the spam side to increase automation, improve detection and increase precision of our programs.

• Fraud and Spam Operations Specialist

  • Jul 2016 - Dec 2018

  Managed numerous real-time queues and prioritized risky transactions and other abuse for manual review. Investigated high risk transactions using internal policies and review methodologies. Solved complex problems by gathering and distilling web, financial, and behavioral data into actionable findings. Maintained strong domain knowledge of the worlds of spam and fraud including prevention techniques and technologies. Created and revised internal documentation.



Freelance

• Egypt
• Human Resources
• 1 - 100 Employee

• Freelance Journalist

  • Jun 2014 - Jul 2016

  Wrote long and short articles for various media outlets on subjects ranging from West Coast current events to financial markets. Wrote long and short articles for various media outlets on subjects ranging from West Coast current events to financial markets.



Calcalist

• Israel
• Book and Periodical Publishing
• 1 - 100 Employee

• Financial Correspondent

  • Aug 2011 - May 2014

  Wrote articles daily for Israel’s largest financial newspaper for print and online formats, covering Israeli and international financial markets. Responsible for a portfolio of 100 plus companies which included analysis, commentary and breaking news. Specialized in reporting on the fields of real estate, energy, debt settlements and financial regulation. Wrote articles daily for Israel’s largest financial newspaper for print and online formats, covering Israeli and international financial markets. Responsible for a portfolio of 100 plus companies which included analysis, commentary and breaking news. Specialized in reporting on the fields of real estate, energy, debt settlements and financial regulation.



hadashot.com ltd

• Technology, Information and Internet
• 1 - 100 Employee

• Editor

  • 2009 - 2010

  Wrote, edited and translated news and data from Israeli and US financial markets. Managed, edited and wrote content for the financial portal Talniri.co.il. Wrote, edited and translated news and data from Israeli and US financial markets. Managed, edited and wrote content for the financial portal Talniri.co.il.



Agio Inc

• United States
• Medical Device

• Trader and Analyst

  • 2005 - 2009

  Traded in stocks, bonds and options in the firm's nostro account. Conducted value assessments of companies in Israeli and foreign markets. Traded in stocks, bonds and options in the firm's nostro account. Conducted value assessments of companies in Israeli and foreign markets.



Liaison & Foreign Relations Division, IDF

• Liaison NCO/Assist. Intelligence Officer

  • Aug 2002 - Aug 2005

  Worked in Jordan liaison unit's HQ. Provided tactical assistance to troops, organized delegations, and produced formal correspondence. Conducted data collection and analysis. Worked in Jordan liaison unit's HQ. Provided tactical assistance to troops, organized delegations, and produced formal correspondence. Conducted data collection and analysis.