Experience

CRM Services India Private Limited

• India
• Software Development
• 1 - 100 Employee

• Technical Executive

  • Jan 2020 - Present

  > Processing operational task handling L1 fraud risk AML cases and escalation. > Dealing with merchant and bank. > Payment gateway core fraud investigations resolving Splunk carding attack and PEP & Sanctions cases in a timely manner. > Processing operational task handling L1 fraud risk AML cases and escalation. > Dealing with merchant and bank. > Payment gateway core fraud investigations resolving Splunk carding attack and PEP & Sanctions cases in a timely manner.



Imast Operations Pvt. Ltd.

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Assistant Program Manager

  • Sep 2017 - Dec 2019

  > Responsible for process implementation and handled loyalty program. > Coordinate internal resources and third parties /vendors for the flawless execution of projects. > Resolve client inquires and issues. > Ensure that all projects are delivered on time, within scope and budget. > Prepare reports from huge databases, do Variance Analysis with plan and last year. > Back office support to internal teams including finance customer service function (contact center), dispatch and work with analytical team to enhance predictive value of our customer. > Build good working relationship with client & customers through timely follow-up & response through calls & emails. > Assists team with escalated client or account issues. > Managed contested invoices, escalations to concern department and charge-back inquiries including charge-back reversal requests and updating details with proper information to process reversals. > Managed vendor escalation process including identifying and recommending solutions for gaps in service level performance and follow-up for tickets completed but not invoiced and tickets not completed. > Provide technical analysis and feedback on the impact of projects, as well as leadership and/or completion coordination. > Ticket management including service level management, maintenance scheduling effectiveness, compliance reporting and vendor performance reporting and recommendations. Show less


Balaji Business Solutation
• Assistant Project Manager

  • Jul 2016 - Sep 2017

Tata Consultancy Services
• India
• IT Services and IT Consulting
• 700 & Above Employee
• Operation Executive

  • Mar 2015 - Aug 2015