Experience

Advista d.o.o.

• Bosnia and Herzegovina
• Marketing Services
• 1 - 100 Employee

• Company Owner

  • 2017 - Present

  Responsible for the establishment of the company and its rightfull management Advista is a marketing agency that deals exclusively within the field of digital marketing. Our primary services revolve around Google Maps and Google adds, while our additional services include other social media channels and marketing platforms, such as Instagram, Facebook, LinkedIn, as well as Web Design. We are not an outsourcing company, all the services that we provide are performed internally. We have a team of creative professionals who always make sure to deliver the best possible experience to our customers. Our sales force operates via phone and email, as our clients are from all over the world. Sales agents within our sales department are obliged to complete a full sales cycle, from targeting clients, establishing contact, as well as maintaining good relationships in order to achieve a long-term collaboration. We deliver our services to businesses across Europe. Show less



Client Marketing d.o.o.

• • Sep 2014 - Nov 2017

  Responsibilities:-Managing Team Leaders responsible for sales agents-Providing regular feedback to Team Leaders regarding performance wins and areas of opportunity-Responsible for hiring, coaching and terminating call center employees-Preparing budgets and approving budget expenditures-Responsible for the overall performance and productivity of direct reports-Supporting the quality assurance processes (marking programme and post-examination quality assurance procedures)-Managing and providing support to Team Leaders as they complete quality assurance (Practice and Qualification) scripts and throughout the marking period as they provide support to their marking teams.-Creating statistical reports and preparing performance reports-Taking over the responsibility for the sales downfall and uprise Show less

• • Jan 2014 - Sep 2014

  Responsibilities:-Overseeing local sales managers and their staffs-Resolving customer complaints regarding sales and service-Monitoring customer preferences to determine the focus of sales efforts-Analyzing sales statistics-Determining the profitability of products and services-Determining discount rates or special pricing plans-Planning and coordinating training programs for sales staff-Responsible for correct payroll entries-Monitoring of individual and team results to identify and act on both positive and negative performance-Managing metrics, performance criteria, policies and procedures to improve call center productivity continuously Show less



CC Internacional d.o.o.

• • Sep 2013 - Jan 2014

  Responsibilites:-Directing workforce management activities and setting performance goals and objectives accordingly-Developing and maintain strategy on ensuring customer satisfaction on all service interaction-Providing team motivation and development to maximize sales opportunities-Responsible for weekly payroll review and submission to ensure correct entries-Responsible for driving the growth of revenue and profit originating from the call center-Monitoring of individual and team results to identify and act on both positive and negative performance-Communicating key messages effectively to ensure that direct reports are informed of process changes-Developing and auditing quality assurance strategies to ensure the delivery of a world-class service-Determining work procedures, preparing work schedules, and expediting workflow Show less

• • May 2013 - Sep 2013

  Responsibilities:-Working closely with the team, motivating and coaching them-Hosting team meetings-Keeping up to date with business development and new product lines-Reporting to the Sales Manager-Managing day-to-day activities, prioritising and making risk/impact assessments within existing processes and procedures -Ensuring training and development plans are maintained for all team members-Using company methodology, team input and own initiative to ensure attendance and retention targets are achieved-Managing the fair and consistent application of performance management and disciplinary measures as necessary-Leading and inspiring a team of sales agents to deliver excellent levels of individual/team performance and customer satisfaction-Supporting the Head of Sales to deliver business targets and objectives and create a performance orientated culture-Keeping up to date with any industry changes affecting the business and relaying this knowledge back to the team-Working with the management team to identify and deliver positive change and business efficiencies-Escalating any appropriate problems to senior management Show less

• • Mar 2013 - May 2013

  Responsibilities:-Using a specific system to contact customers via phone-Establishing and mainting good relationships with new customers-Attending trainings in order to improve sales skills-Attending trainings in order to improve knowledge about the products company offers-Reporting goals and achievemnts to superiors-Implementation of negotiation skills in order to achieve a satisfactory agreement for both parties



Best&Team d.o.o.

• Sales Agent

  • Jul 2012 - Mar 2013

  Responsibilities: -Contacting prospective customers by telephone -Completing Market Research to improve personal and overall sales -Using product knowledge to showcase the solutions that the company can offer -Up selling additional products as need arises -Use of database, that is the company's software to track progress -Reporting weekly sales goals and objectives to team leaders -Negotiating price with clients who are interested in making bulk orders -Maintaining contact with existing clients to make sure they are satisfied and request referrals -Attending trainings to stay up to date with the specifications of new products and service offerings Show less



White Sheep Solutions d.o.o.

• Sales Agent

  • Sep 2011 - Jul 2012

  Responsibilities: -Establishing relationships with new customers -Maintaining and nurturing relationships with existing customers -Working on improvement of customer satisfaction through excellent customer service -Identifying and responding to client needs -Keeping a high level of knowledge about existing products and services, and learning about new products and services as they come in -Following up on customer orders as necessary -Anticipating the needs of clients and addressing them accordingly Show less