Experience

Nuitée | Technology infrastructure for travel

• Ireland
• Technology, Information and Internet
• 1 - 100 Employee

• Operations Team Manager

  • Apr 2018 - Present



Freelancer - E-commerce activity

• Customer service Manager

  • Aug 2017 - Mar 2018

  E-parts Sweden - E-commerce activity E-parts Sweden - E-commerce activity



JAGO AG Stuttgart

• Germany
• Retail
• 1 - 100 Employee

• Reputation Manager

  • Mar 2016 - Aug 2017

  Investigating and solving customers problems, which may be complex or long-standing problems that have been passed on by customer service agents,Handling customer complaints or any major incidents,Contacting other departments to help resolve customer's problems Issuing refunds or compensation to customers,Keeping accurate records of discussions or correspondence with customers, Analysing statistics or other data to determine the level of customer service,Writing reports analysing the customer serviceMeetings to discuss possible improvements to customer service and sharing techniques and informations. Show less

• Customer Service Manager

  • Dec 2014 - Mar 2016

  Customer service support - French team Providing help and advice to customers Taking ownership of customer's issues and following problems through to resolution Communicating with customers by telephone, email, selling portals, and social networks



Acticall

• Casablanca Prefecture, Morocco

• Back office Agent / Chat

  • Oct 2014 - Dec 2014



TOTAL CALL

• Morocco
• Outsourcing/Offshoring
• 300 - 400 Employee

• Technical support Agent

  • Nov 2011 - Oct 2014

  - Customer service support - Free Telecom - Providing help and advice to customers - Taking ownership of customer's technical issues - Communicating with customers by telephone - Customer service support - Free Telecom - Providing help and advice to customers - Taking ownership of customer's technical issues - Communicating with customers by telephone



GOCOM LIMITED

• Business Consulting and Services
• 1 - 100 Employee

• Team Manager

  • Apr 2010 - Oct 2011

  - Distributing tasks to the team - Writing daily and monthly statistics reports - Managing a team of 12 employees - Distributing tasks to the team - Writing daily and monthly statistics reports - Managing a team of 12 employees



TOTAL CALL

• Morocco
• Outsourcing/Offshoring
• 300 - 400 Employee

• Back Office Agent

  • Sep 2009 - Mar 2010

  - Back office Agent - Alice ADSL (French) - Indexing and processing mails - Back office Agent - Alice ADSL (French) - Indexing and processing mails