Asma Khan
Operations Administrator at Next Generation Travel- Claim this Profile
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Topline Score
Bio
Credentials
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Level 1 Certificate in Vocational Studies
Successful Mums Career AcademyAug, 2022- Oct, 2024 -
Level 1 in Progression
Successful Mums Career AcademyAug, 2022- Oct, 2024
Experience
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Next Generation Travel
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United Kingdom
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Primary and Secondary Education
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1 - 100 Employee
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Operations Administrator
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Sep 2022 - Present
Creating sales and supporting literature Creation of tour documentation and supporting literature accurately Creating sales and supporting literature Creation of tour documentation and supporting literature accurately
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Capita
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Canada
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Financial Services
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1 - 100 Employee
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Order Coordinator
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May 2018 - Jun 2019
Responsible for the timely raising of clean order requests into the relevant systems and to ensure the timely submission of orders to carriers right the first timeResponsible for regularly updating our internal and external customers on the progress of their orders.Working closely with the Project Management team and building strong working relationshipsHosting a weekly call with stakeholders to discuss the order journey and address any ongoing issues. Managing internal escalation tracker and providing updates on order progressionEnsuring all systems are kept up to date and contain accurate informationChasing communication suppliers for updates and requesting additional informationAdhering to SLA requirements and managing deadlines. Liaising with external communication providers to investigate the progression of our orders and identify any issues and probe for additional information.Identifying problematic trends & issues & escalating with relevant department heads. Selected to carry out analysis for a unique project for ‘Lost Revenue Recovery’ for the company.
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Sky
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France
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Wireless Services
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Provisioning Specialist
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Nov 2010 - Jul 2017
Excellent working knowledge of the Provisioning Life Cycle, across the range of Technologies Sky offers - NVN (On net), WLR (Off net), Fibre and basic understanding of DSL Broadband.Developed working knowledge of using Excel to carry out BAU work Used basic scripts to run queries through SQL.Helped in re writing referral notes for our customer facing team, altering some notes to allow customer friendly reading.Being chosen to become a subject matter expert with the launch of Fibre and training this new process out to my colleagues.Developing good working relationships with individuals within Sky and also Openreach.Recently chosen to become part of a new work trial, regarding Openreach Planning Delays and altering the ways in which we deal with orders and contacting customers.
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Thus
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Netherlands
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Restaurants
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Provisioning Administrator
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Nov 2006 - Oct 2010
In charge of the day to day management of the group inbox which involved liaising with account managers, offshore teams and handling customer queries.Able to work alongside different teams in the department which helped increase my knowledge of their processes and assist them when there was a backlog of work.Became a project representative and took care of high profile companies projectsOrganised and coordinated a procedure manual that described our work process and provide information on time frames, contact numbers that customers require. Demonstrated my ability to adapt to new work loads and produced Visio guides to demonstrate their work flowAttended meetings with internal account managers and also with BT service managers. Liaised with offshore teams this includes previously having to deal with our customer service department based in India and Portugal. Therefore it was essential to build a good rapport with these members in order to handle orders efficiently and with no mistakes.Adhered to a SLA, where orders are required to be handled in a timely manner and completed within a certain timescale. If errors/issues occur then it is vital that these are escalated to the relevant departments and dealt with as soon as possible.Responsible for providing weekly and monthly statistical data. This involved daily work on how many orders have completed and recording these in our database, which were sent and reviewed by our customer manager.
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London Metropolitan University
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United Kingdom
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Higher Education
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700 & Above Employee
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Professional Course Administrator
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Jul 2006 - Oct 2006
Setting up new student recordsProcessing enrolment formsLiaising with students and providing them with course information Setting up new student recordsProcessing enrolment formsLiaising with students and providing them with course information
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Education
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2002 - 2005
University of Westminster
BA, Sociology
Community
