Experience

ADEC - Action on Disability within Ethnic Communities

• Australia
• Non-profit Organizations
• 1 - 100 Employee

• Case Manager

  • Mar 2023 - Present

  As a community service case manager my crucial role in helping individuals or groups access various social services and support systems within their community. Work with professionals and diverse populations. Here are some key responsibilities and duties typically performed by me on regular bases.Assessment and planning: Thoroughly evaluate the requirements, abilities, and difficulties of the clients. Collaborate with clients to create individualized service plans and establish attainable objectives.Referrals: Assign suitable resources and services. Direct clients to businesses, programmes, and services that can offer what they need, whether it's GP, housing support, job training, healthcare, counselling, or educational prospects.Monitoring and Follow-up: Regularly follow up with clients to track progress toward their goals, ensure that services are being delivered effectively, and make any necessary adjustments to the service plan.Documentation: Maintaining accurate and up-to-date records of all interactions and services provided to clients is crucial for accountability and continuity of care.Collaboration: Collaborate with other Team professionals and community organizations to ensure a comprehensive and coordinated approach to client care. Show less

• Aged Care Administrator

  • Feb 2023 - Present



City of Whittlesea

• Australia
• Government Administration
• 500 - 600 Employee

• Assessment Officer - placement

  • Nov 2022 - Present

  • Knowledge and in practice of using MAC Client Data base and Assessor Portal, receiving incoming referrals from MAC and updates the MAC client data base. • Learning triage and process according to set quality KPIs, ensuring the referral is appropriate for the RAS outlet, and all information has been provided to make an informed decision to accept, reject or transfer a referral. • Assisting clients living in their own homes to maintain their independence and lifestyle of their choice by providing a high level of care. • Helping address issues of social isolation for program clients and assist clients to maintain or improve their accommodation. • Strong Knowledge of administrative support for assessments and reporting. • Conducting initial screening and assessment by home visits of the client’s needs and purpose for seeking assistance, including the level of risk and urgency • Booking on call RAS assessor time and provide administrative support to assessors with data entry and reporting. • Observing Documents and communication potential occupational risks related to initial home-based assessment processes based on client information and OHS management tool • Coordinating and booking assessments and interpreters for the RAS officers. • Strong knowledge of understanding, comply with, and uphold the City of Whittlesea values and the Code of Conduct, which are subject to change from time to time. • Strong understanding of comply with and uphold all relevant policies, procedures, regulations, and guidelines, which are subject to change from time to time. Show less


Creeds Farm Living and Learning Centre
• Australia
• Non-profit Organizations
• 1 - 100 Employee
• Project Coordinator - placement

  • Oct 2022 - Present