Experience

Hitit

• Türkiye
• Software Development
• 300 - 400 Employee

• Technical Account Director

  • Jul 2022 - Present

• Key Account Services Manager

  • Jun 2018 - Jul 2022

  ✔ Customer-facing account leadership for Pegasus Airlines (10th largest Airline in Europe) interacting with customer’s senior operations and business leaders, being the key vendor to support the customer.✔ Team lead & coordinate the internal teams considering customer’s business priorities. Set performance metrics for governance and improve mutual ways of working to achieve maximum customer satisfaction and improved service quality to support the digitalization journey of Pegasus Airlines.✔ B2B SW Business development and proposal coordination. Anticipates the client's needs, works within the company to ensure SW development project deadlines for the client are met. ✔ Secures financial and operational performance on SW Development and Support & Maintenance delivery activities. Show less



Ericsson

• Sweden
• Telecommunications
• 700 & Above Employee

• Regional Sales Director, Customer Support Services, Mediterranean Region

  • May 2016 - Jan 2018

  ✔ HQ organization support on Strategic Business Development and Commercial Support for Ericsson Mediterranean Region customers. ✔ Part of the HQ business management team that runs monthly and quarterly governance of financial and operational KPIs with regional senior leadership. ✔ Championed customer support service business development and service portfolio utilization in the HQ and the regions, working closely with regional key account and service teams. Secured preparation and execution of sales growth plans in the region, to grow the >280 MUSD annual business volume.✔ Involved in all regional Key Deals (both Global Accounts and Regional Customer offers) for successful closure of the recurrent support service sales as commercial responsible. ✔ Secured commercial and contractual adherence to business guidelines by providing costing and pricing guidance, negotiation tactics and by granting critical business/commercial approvals on price levels, profitability and other contractual terms & conditions, including go/no-go statements. ✔ Customer segmentation and price level advisor to global pricing teams for adjustment of regional customer list price factors, per each technology area. Show less

• Head of Middle East Region Engagement Line, Support Services

  • Mar 2015 - May 2016

  ✔ Team lead for Regional CS Engagement team. Achieved 19% sales growth on >250 MUSD Customer Support Service Sales, through Contract Renewals, Consultative Offerings, Value Added Services Business Development and Infrastructure RFQs.✔ Key player in major Regional Customer Support Contract negotiations with customer procurement teams. ✔ Head of the Support and Maintenance bidding function for RMEA Region, approving price levels and other T&Cs for regional and global customer proposals and contract negotiations. ✔ Commercial and business ownership, business development, forecasting & planning. ✔ Implementation of Support Frame Contracts and Price books for Global Customers. ✔ Led the successful implementation of a Price Benchmarking and Price Setting Program to the whole Middle East Region. Show less

• Ericsson Customer Support Business Manager - Turkey&Iran&GCC Markets

  • Aug 2010 - Mar 2015

• Services Sales Manager, Market Unit Turkey & Israel

  • Oct 2005 - Aug 2010

• Learning Services Sales Specialist, Market Unit Turkey & Israel

  • Mar 2004 - Oct 2005

• Financial Reporting & Project Controller

  • May 2000 - Mar 2004



Yasarbank A.S.

• Istanbul, Turkey

• Graduate Management Trainee

  • Jul 1998 - May 2000

  Management Trainee, participating in a 4-month banking training program, followed by Financial Analyst Associate role. Management Trainee, participating in a 4-month banking training program, followed by Financial Analyst Associate role.