Experience

SyllogisTeks

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Senior Security Engineering Program Manager at Bayer

  • Dec 2022 - Present



Soft Surroundings

• United States
• Retail
• 300 - 400 Employee

• Security Engineer

  • Sep 2019 - Dec 2022

• Technical Services Supervisor

  • Mar 2019 - Sep 2019

  The Technical Services Supervisor is responsible for overseeing all storage, telecommunication, desktop computer, as well as retail store infrastructure. This position is responsible for the support, planning, and administration of these areas, including management of the Service Desk Team, Telecommunication Admins, and the Retail Support Team. This position is also responsible for the design and implementation, troubleshooting, and maintenance of our IT infrastructure, and will help to provide a reliable, quality, business-oriented IT technical service environment that supports the business and its initiatives. Show less

• Systems Engineer

  • Oct 2018 - Mar 2019

  Responsible for hardware infrastructure implementation, maintenance, and direction. I assist in the overall technology architecture direction and delivery. From imagination to conception of a product, I am part of the entire journey. Assist the Systems Operations staff with various technologies, particularly in a trainer role. Heavily involved with system automation and scripting tools, such as Automic (CA), bash, and PowerShell.

• Windows Systems Administrator II

  • May 2017 - Oct 2018

  Handle day-to-day operations of the Windows servers and SQL databases. Work directly with the Senior Engineer to maintain availability of our VMware and Citrix environments via hardware and software support. Responsible for Retail infrastructure operations and maintenance. Implement new technologies, whether hardware or software, alongside the Senior Systems Engineer.

• Windows System Administrator

  • Mar 2016 - May 2017

  Support day-to-day operations of the Windows Server infrastructure. Primarily responsible for the Retail Environment infrastructure and endpoints. Task automation via PowerShell scripting. Day-to-day support of the MSSQL servers.



Wells Fargo Advisors

• United States
• Financial Services
• 700 & Above Employee

• Business System Consultant

  • Jun 2015 - Feb 2016

  Provide Tier 3 application support for over 200 financial applications and acting as a SME for over 30 of these applications, while providing world class Customer Service to our users. Assist in high level production issues using our PAC2000 (Remedy) ticketing system and acting as a driver for resolution in conjunction with developer, infrastructure, business managers, and more. Create communications for known issues as well as production problems for the Help Desk to communicate to users. My primary purpose is to assist in the investigation of network slowness for various locations to isolate whether the issue is with network, desktop, or user expectations. Show less



Nesher Pharmaceuticals (USA) LLC

• United States
• Research Services
• 1 - 100 Employee

• System Administrator

  • Mar 2015 - May 2015

  Support, maintain, develop, and troubleshoot the operational network infrastructure and related components, serving multiple locations utilizing MS Windows Server and Cisco technologies. Complete appropriate procedures and documentation related to servers, applications, and maintain network operations manual. Resolve assigned helpdesk tickets to end user satisfaction. Set up, install and configure desktop and laptop systems adhering to information technology policies and guidelines. Provide ownership and second level application support for a wide variety of desktop and infrastructure systems. Show less



Datotel

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Escalations Engineer

  • Jan 2012 - Feb 2015

  This position requires the availability to assist in higher-level server issues. Other Service Desk Engineers ask for assistance or escalate to me when reaching a stuck point on an issue. I also assist the Service Desk Manager and Coordinator with scheduling, utilization, metrics, and more. This position has also involved covering extra work from our dedicated Managed Services team, as needed. I also have responsibilities on our Security Team as the Technical Team Lead on all technical consultations and implementations, whether client or internal. Show less



SysOp IT Solutions

• Greater St. Louis Area

• Technician

  • Nov 2011 - Jan 2012

  This position includes support for various clients. All jobs include being assigned work orders and dispatched to sites where I troubleshoot the issues at hand. Nerdz4Hire ultimately caters to residential end users while SysOP ITS caters to the business environment. The jobs I have been assigned range from web browser configuration to complete physical network overhaul. This position includes support for various clients. All jobs include being assigned work orders and dispatched to sites where I troubleshoot the issues at hand. Nerdz4Hire ultimately caters to residential end users while SysOP ITS caters to the business environment. The jobs I have been assigned range from web browser configuration to complete physical network overhaul.



Customer Direct

• United States
• Consumer Services
• 100 - 200 Employee

• Help Desk Support Technician

  • Jul 2010 - Nov 2011

  This includes taking customer support calls for various clients. The problems supported included computer software support, website support, and network troubleshooting. Tier 2 troubleshooting includes full network access to client networks to solve all issues without requiring escalation to Tier 3. Customer service is the most important part of the position. This includes taking customer support calls for various clients. The problems supported included computer software support, website support, and network troubleshooting. Tier 2 troubleshooting includes full network access to client networks to solve all issues without requiring escalation to Tier 3. Customer service is the most important part of the position.