Asjad H.

Technical Support Analyst at Experian Data Quality
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Contact Information
us****@****om
(386) 825-5501
Location
London, England, United Kingdom, GB

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Credentials

  • ITIL Foundation Level
    PeopleCert
    Oct, 2020
    - Nov, 2024

Experience

  • Experian Data Quality
    • United States
    • Software Development
    • 100 - 200 Employee
    • Technical Support Analyst
      • Mar 2018 - Present

      - Experienced user in creating Kibana reports to investigate outages for REST and SOAP APIs- Lead a project to remove support for legacy cryptographic protocols- Tasked to improve current knowledge base by auditing current articles using Salesforce reports- Strong awareness of incident management and other ITIL principles- Active contributor within projects/scrum teams to facilitate improvement and innovation- Create and edit customer-facing support material to promote self-service via support hub- Manage and respond to all allocated customer cases in-line with the EDQ worldwide support policy and regulatory requirements whilst managing internal targets

  • SCC
    • United Kingdom
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Customer Support Analyst
      • Jul 2017 - Feb 2018

      - Recording all customer contact and deliver first time fixes- Assess, prioritise and manage workload ensuring contractual obligations are achieved- General knowledge of Barracuda and SAP systems - Recording all customer contact and deliver first time fixes- Assess, prioritise and manage workload ensuring contractual obligations are achieved- General knowledge of Barracuda and SAP systems

  • Morrisons
    • United Kingdom
    • Retail
    • 700 & Above Employee
    • Sales Assistant
      • Sep 2012 - Jan 2018

      - Provide high level of customer service at all times- Good commercial awareness- Completing audit logs and safety checks within the allocated time-frame- Stock rotation - Provide high level of customer service at all times- Good commercial awareness- Completing audit logs and safety checks within the allocated time-frame- Stock rotation

  • KING EDWARD VI FIVE WAYS SCHOOL
    • United Kingdom
    • Education Management
    • 1 - 100 Employee
    • Computer Service Technician
      • Aug 2015 - Aug 2016

      - Rebuild, install and configure computer hardware systems and IT software- Responsible for rolling out software updates and evaluating security risks- Maintenance of servers and ensure correct backup procedures have been executed- Resolve all reported help desk issues - Rebuild, install and configure computer hardware systems and IT software- Responsible for rolling out software updates and evaluating security risks- Maintenance of servers and ensure correct backup procedures have been executed- Resolve all reported help desk issues

Education

  • The University of Wolverhampton
    Bachelor of Science - BS, Computer Science (Software Engineering)
    2012 - 2017

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