Experience

Mahima Hospitality Pvt Ltd

• Hospitality
• 1 - 100 Employee

• Corporate Head

  • Sep 2007 - Present

• Corporate Head F&B

  • Sep 2007 - Present

• Corporate Head

  • Sep 2007 - Present

  F&B, since September 2007 Significant contribution in the launch of 13 restaurants Recognized for efficient operations and implementation of optimum strategies to ensure top/bottom line profitability with key emphasis to develop business through new accounts and servicing the existing clients. Track record of extending operational efficiency of the highest standards across diverse departments An effective point of contact for all related issues of the clients, manage to… Show more F&B, since September 2007 Significant contribution in the launch of 13 restaurants Recognized for efficient operations and implementation of optimum strategies to ensure top/bottom line profitability with key emphasis to develop business through new accounts and servicing the existing clients. Track record of extending operational efficiency of the highest standards across diverse departments An effective point of contact for all related issues of the clients, manage to deliver excellent service well within quality and budget parameters Initiate cost effective customer friendly menu, honed with the distinction of introducing authentic and fusion cuisine Identify business opportunities and enhance the overall revenue. Escalate brand visibility through implementing promotional strategies and personal relation skills Identify HR requirements and initiate the recruitment, induction and training process ensuring the best fit Formulate and implement policies, procedures and various operational strategies of the F&B Business while ensuring adherence to regulatory requirements and hospitality norms Proficient in planning and executing standard Food & Beverage operations to embellish service as per benchmarks. Accomplishing targets and chalking out modalities for the Food and Beverage department Adhere to all safety and sanitation regulations of the health systems and procedures in food handling areas and training the team pertaining to the same Spearhead efforts across price control, revenue management, target determination and budgetary forecast & control Tighten administrative grip on operations and efficiently investigate discrepancies and take corrective action.



TGI Fridays

• United States
• Restaurants
• 700 & Above Employee

• Unit Manager/General Manager/Associate Vice President

  • Jun 2002 - Sep 2007

  Overall responsibility of the store including budget, P&L while recruiting, managing, motivating and training the team for the professional and work development. It also entails solving the team's concerns and grievances while providing them with various accolades to motivate them on regular basis Managed overall sales and marketing operations, developed marketing strategies, analyzed sales promotion plans & considered consumer preference to drive business volumes. Handled P&L… Show more Overall responsibility of the store including budget, P&L while recruiting, managing, motivating and training the team for the professional and work development. It also entails solving the team's concerns and grievances while providing them with various accolades to motivate them on regular basis Managed overall sales and marketing operations, developed marketing strategies, analyzed sales promotion plans & considered consumer preference to drive business volumes. Handled P&L operations of three stores in Delhi Implemented systems, plans, processes and procedures to facilitate smooth functioning of overall operations and enhance operational efficiency Formulate and execute new sales oriented schemes to escalate sales and occupy higher shelf shares Developed innovative dishes which became runaway success and gained popularity as integral part of many parties Worked within the food cost budget, always check/ adjust food requisitions and control waste Responsible for maintaining cordial relations with large corporate clients to assure satisfactory service and speedy problem solving. Addressed any complaints and resolved those issues.

• Associate Vice Oresident- Operations

  • May 2002 - Sep 2007



Ruby Tuesday

• Restaurants
• 700 & Above Employee

• Shift Manager/ Senior Restaurant Manager

  • Apr 1999 - May 2002

  Devised strategies to capture a larger market share and to target new segments for the various outlets Contributed inputs in menu Planning, food costing, staffing, new recipes to add value to F & B dept Nodal member of the initial management team; undertook on the job training program in US under the direct supervision of the General Manager for a period of three months. Designed innovative layouts for the restaurant whenever required Devised strategies to capture a larger market share and to target new segments for the various outlets Contributed inputs in menu Planning, food costing, staffing, new recipes to add value to F & B dept Nodal member of the initial management team; undertook on the job training program in US under the direct supervision of the General Manager for a period of three months. Designed innovative layouts for the restaurant whenever required



TGI Fridays

• United States
• Restaurants
• 700 & Above Employee

• Store Manager

  • Apr 1999 - Apr 1999

• Manager

  • Sep 1998 - Apr 1999

• Shift Leader

  • Nov 1997 - Sep 1998

• Waiter

  • Aug 1996 - Nov 1997

  As Manager in Training, gained exposure across working in Kitchen (B.O.H), Service (FOH) in various stations



KENTUCKY FRIED CHICKEN

• Team Member

  • Jun 1995 - Jul 1996



ELECTRO-MOBILE INDIA PVT LTD

• Assistant Manager

  • Apr 1994 - Apr 1995