Experience

Carewise Health

• United States
• Health, Wellness & Fitness
• 200 - 300 Employee

• Director, Professional Services

  • Oct 2007 - Present

  Provide strategy direction for program management department. Identify process improvement opportunities and sponsor improvement initiatives. Provide status of department projects to executive governance committee. Ensure that projects are delivered on time and within budget. Manage and develop staff of implementation managers, including training coordination and performance management reviews. Determine, monitor and evaluate staff resource needs and allocation.

• Senior Implementation Manager

  • May 2005 - Oct 2007

  Managed delivery of multiple health & welfare plan projects simultaneously, providing coordination and team leadership on client engagements. Consulted with clients on most appropriate system processes and administrative workflows to administer plan provisions. Supervised team of implementation managers.

• Implementation Manager

  • Mar 2004 - May 2005

  Managed multiple implementation projects simultaneously, coordinating project deliverables and leading team. Defined business requirements and provided clients with documented requirements. Developed project schedules for each new implementation.



WTW

• United Kingdom
• Financial Services
• 700 & Above Employee

• Team Leader

  • 2000 - 2004

  Promoted quickly to highly visible supervisory position based on demonstrated management skills. Managed team of twelve analysts. Coordinated delivery of multiple client implementations and led project teams.

• Implementation Analyst

  • 1998 - 2000



Vanguard

• United States
• Financial Services
• 700 & Above Employee

• Conversion Specialist

  • 1996 - 1998