Asilah Alias

Shift Support Manager at Shinjiru Technology Sdn. Bhd.
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Contact Information
us****@****om
(386) 825-5501
Location
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, MY
Languages
  • English Professional working proficiency
  • Malay Full professional proficiency
Skills

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Credentials

  • Certificate of Registration of Engineering Technologist
    Board of Engineers Malaysia
    Aug, 2018
    - Nov, 2024
  • CCNP R&S TSHOOT: Maintaining and Troubleshooting IP Networks
    Cisco
    Jan, 2017
    - Nov, 2024
  • CCNP R&S ROUTE: Implementing IP Routing
    Cisco
    Jun, 2016
    - Nov, 2024
  • CCNP R&S SWITCH: Implementing IP Switching
    Cisco
    May, 2016
    - Nov, 2024
  • CCNA Exploration: Accessing the WAN
    Cisco
    Jan, 2014
    - Nov, 2024
  • CCNA Exploration: LAN Switching and Wireless
    Cisco
    Jul, 2013
    - Nov, 2024
  • CCNA Exploration: Network Fundamentals
    Cisco
    Nov, 2012
    - Nov, 2024
  • CCNA Exploration: Routing Protocols and Concepts
    Cisco
    Nov, 2012
    - Nov, 2024

Experience

  • Shinjiru Technology Sdn. Bhd.
    • Malaysia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Shift Support Manager
      • Jan 2021 - Present

      - Level 3 escalations.- Direct and coordinate a team of technical support engineers.- Assign issues/tasks to technical support engineers.- Ensure ongoing training for technical support staff; advise them on career planning; maintain and analyze training records.- Ensure procedures for all technical support incidents is adhered to.- Measure service satisfaction levels.

    • Shift Lead
      • Aug 2019 - Dec 2020

      - Level 2 escalations.- Prioritizing and dealing with the issues in a timely manner.- Guide other technical support in team and ensure their work and teamwork qualities.- Prepare monthly summary reports in team on technical support tickets.

    • Shift Support Engineer
      • Apr 2018 - Jul 2019

      - Assist customers with their hosting queries via phone, tickets and skype.- Escalate issues to appropriate departments.- Troubleshoot support inquiries related to HTTP, DNS, MySQL, Mail and other system issues.

  • Prance Synergy Sdn. Bhd.
    • Jalan Kuchai Lama, Kuala Lumpur
    • Field Engineer
      • Feb 2018 - Apr 2018

      - Responsible to attend calls and install software & hardware of EDC terminal on site. - Update documents of installation into the M3 (Merchant Management Module). - Responsible to attend calls and install software & hardware of EDC terminal on site. - Update documents of installation into the M3 (Merchant Management Module).

  • TM Research & Development
    • Malaysia
    • Telecommunications
    • 200 - 300 Employee
    • Trainee
      • Jul 2017 - Nov 2017

      - Involving in Containers project. - Research on related technologies including virtual machines, containers and processes involved in managing cloud infrastructures of the project. - Involving in Containers project. - Research on related technologies including virtual machines, containers and processes involved in managing cloud infrastructures of the project.

  • Radio Televisyen Malaysia (RTM)
    • Angkasapuri, Kuala Lumpur
    • Trainee
      • Feb 2014 - May 2014

      - Network monitoring as constantly monitors every morning and evening in order to get a quality of service of network. - Installing and configuring computer hardware operating systems and applications. - Troubleshooting computer problems and solving hardware or software faults. - Network monitoring as constantly monitors every morning and evening in order to get a quality of service of network. - Installing and configuring computer hardware operating systems and applications. - Troubleshooting computer problems and solving hardware or software faults.

  • Each A Cup Sdn Bhd
    • Jusco Au2, Kuala Lumpur
    • Senior Staff
      • Jan 2011 - Jul 2011

      - Undertake accountability as supervisor to ensure daily store operation runs smoothly. - Provide coaching and guidance to new staffs to ensure they are familiar with the store operations. - Conduct weekly stock check to ensure the physical inventory tallies with the system inventory. - Undertake accountability as supervisor to ensure daily store operation runs smoothly. - Provide coaching and guidance to new staffs to ensure they are familiar with the store operations. - Conduct weekly stock check to ensure the physical inventory tallies with the system inventory.

  • AEON Co. (M) Berhad
    • Jusco Au2, Kuala Lumpur
    • Sales Promoter
      • Dec 2010 - Jan 2011

      - Undertake accountability to close sales. - Conduct daily stock check to ensure the physical inventory tallies with the system inventory. - Introduce and provide information of goods to the customers. - Undertake accountability to close sales. - Conduct daily stock check to ensure the physical inventory tallies with the system inventory. - Introduce and provide information of goods to the customers.

Education

  • Universiti Kuala Lumpur
    Bachelor of Engineering Technology (Hons) in Networking System
    2014 - 2018
  • Universiti Kuala Lumpur
    Diploma of Engineering Technology in Computer and Networking
    2011 - 2014
  • Sekolah Menengah Kebangsaan Taman Keramat
    Sijil Pelajaran Malaysia (SPM), Accounting
    2009 - 2010

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