Experience

Verizon Business

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Account Manager

  • May 2023 - Present

  Responsible for end-to-end account management for a portfolio of business accounts in the Greater Denton, Texas area. Responsible for acquiring, retaining, and developing existing and new business by identifying customer needs and demonstrating the value of Verizon's full range of Telecom wireless products and services. - One Talk - BlueJeans (video conferencing) - Business Continuity - VoIP - Cybersecurity Responsible for end-to-end account management for a portfolio of business accounts in the Greater Denton, Texas area. Responsible for acquiring, retaining, and developing existing and new business by identifying customer needs and demonstrating the value of Verizon's full range of Telecom wireless products and services. - One Talk - BlueJeans (video conferencing) - Business Continuity - VoIP - Cybersecurity



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• National Account Manager Mid-Market Mobility

  • Apr 2022 - Mar 2023

  As a National Account Manager, I advised and supported my client's pain points by understanding their business. I suggested some solutions and strategies to help achieve their business goals while also increasing company revenue. I continued to implement technology that aligned with their business priorities and emphasized services that can improve efficiency, and streamline processes. As a National Account Manager, I advised and supported my client's pain points by understanding their business. I suggested some solutions and strategies to help achieve their business goals while also increasing company revenue. I continued to implement technology that aligned with their business priorities and emphasized services that can improve efficiency, and streamline processes.



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Account Manager

  • Sep 2021 - Apr 2022

  Deliver outstanding and innovative business solutions that support our technology evolution and change the way businesses connect. Consulted with new as well as existing customers to identify their business challenges and recommend tailored solutions to solve them-—and ultimately deliver a powerful return for customers while improving their business and growing our revenue.

• Business Account Manager

  • Jan 2017 - Sep 2021

  Evaluated small business customer needs with wireless solutions that improve their day-to-day functions—dedicated to maintaining and growing customer relationships and providing world-class sales and technical support.

• Solutions Manager

  • Nov 2013 - Jan 2017

  I led a team by resolving customer issues and assisting with customer transactions. Inspired team with training and coaching to deliver an exceptional customer experience by managing customer flow & store traffic. I have identified selling skill gaps, then create and implement development plans to help the team meet and exceed a best-in-class customer experience

• Retail Sales Representative

  • Jun 2010 - Nov 2013

  Worked in retail location selling wireless solutions, products, and services with goal of meeting and exceeding sales quota



Sprint

• United States
• Telecommunications
• 700 & Above Employee

• Retail Sales Consultant

  • Jul 2009 - Jun 2010

  As a Solution Specialist, I was responsible for handling customers that walked into my retail environment. My objective was always to listen and identify the range of products and services that Verizon offered to help solve their needs. As a Solution Specialist, I was responsible for handling customers that walked into my retail environment. My objective was always to listen and identify the range of products and services that Verizon offered to help solve their needs.



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Retail Sales Representative

  • Jun 2007 - Jun 2009

  Worked in retail store offering and selling wireless solutions to meet sales quotas as well working with customers in regards to their service needs. Worked in retail store offering and selling wireless solutions to meet sales quotas as well working with customers in regards to their service needs.