Business Owner

• Jan 2022 - Present

Human Resources Coordinator

• Jan 2017 - Dec 2021

HR Specialist and Admin

• Apr 2013 - Jan 2017

Administering activities like devising & maintaining office systems, including data management and filing. Arranging travel, visas and accommodation, travelling with the manager for taking notes or dictation at meetings. Providing general assistance during presentations, screening phone calls, enquiries and requests. Managing meetings & greeting visitors at all levels of seniority Organizing & maintaining diaries and making appointments, dealing with incoming email, faxes & post also corresponding on behalf of the manager Performing background research & presenting findings, producing documents, briefing papers, reports and presentations Attending meetings and ensuring the manager is well prepared for meetings Working in coordination with clients, suppliers and other staff Maintaining accounts, preparing time sheets for the staff and salary sheet on monthly basis Ensuring speedy resolution of queries & grievances, maintaining excellent relations with clients for generating avenues for additional business Supervising & monitoring the performance level of sales staff for ensuring superior customer service and accomplishment of sales targets Creating & sustaining a dynamic environment that fosters individual development opportunities and motivates high performance among the team Overseeing hiring process, which includes coordinating job posts, reviewing resumes, and performing reference checks. Managing office and Office stationary. Visa process and payments. Resident permit process also included in my work. Processing transfers, promotions, and terminations are also the part of my work.

sales supervisor

• Jun 2009 - Nov 2012

Sales Supervisor in Broadband sales responsible to provide Internet services to customers & responsible for 3 months billing cycle of new customers. To maintain complete data of the customers. Meeting financial objectives by preparing an annual budget, scheduling expenditures, analysing variances; initiating corrective actions. Keep up with fluctuating supply and demand. Ensure standards for quality, customer service and health and safety are met. Preside over staff meetings. Help retail sales staff achieve sales targets. Handle customer questions, complaints, and issues.

CCA

• Feb 2008 - May 2009

Worked as a Customer Care Associate, responsible for solve the customer’s internet problem through voice call. Keep up with fluctuating supply and demand. Keep up with fluctuating supply and demand. Informs clients by explaining procedures, answering questions, providing information. Maintains communication equipment by reporting problems. Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures. Updates job knowledge by studying new product descriptions; participating in educational opportunities.

sales executive

• Feb 2007 - Jan 2008

Worked as a Sales executive. Keep up with fluctuating supply and demand. Cold calling to arrange meetings with potential customers to prospect for new business. Responding to incoming email and phone inquiries. Acting as a contact between a company and its existing and potential markets. Gathering market and customer information. Challenging any objections with a view to getting the customer to buy. Reviewing your own sales performance, aiming to meet or exceed targets. Gaining a clear understanding of customers' businesses and requirements. Making accurate, rapid cost calculations and providing customers with quotations.