Experience

Alhussan group

• Saudi Arabia
• Education Management
• 200 - 300 Employee

• Information Technology Support Officer

  • Aug 2016 - Present

  Provided timely technical support to resolve hardware and software issues for [number of] employees. Diagnosed and troubleshooted problems related to computers, software applications, and network connectivity. Installed, configured, and updated software and hardware components to ensure optimal functionality. Assisted in maintaining an accurate inventory of IT assets, managing equipment procurement, and vendor coordination. Educated users on security best practices… Show more Provided timely technical support to resolve hardware and software issues for [number of] employees. Diagnosed and troubleshooted problems related to computers, software applications, and network connectivity. Installed, configured, and updated software and hardware components to ensure optimal functionality. Assisted in maintaining an accurate inventory of IT assets, managing equipment procurement, and vendor coordination. Educated users on security best practices and implemented security protocols to safeguard company data. Contributed to the creation and updating of documentation for common IT procedures and troubleshooting guides. Conducted training sessions and workshops to enhance employees' IT proficiency and productivity. Collaborated with the IT team to address complex technical issues and implement IT projects and improvements. Ensured compliance with company IT policies, procedures, and industry standards. Stayed current with the latest technology trends and advancements to provide informed recommendations and support. Provided exceptional customer service, communicated effectively, and maintained a professional and helpful demeanor in all interactions. Show less Provided timely technical support to resolve hardware and software issues for [number of] employees. Diagnosed and troubleshooted problems related to computers, software applications, and network connectivity. Installed, configured, and updated software and hardware components to ensure optimal functionality. Assisted in maintaining an accurate inventory of IT assets, managing equipment procurement, and vendor coordination. Educated users on security best practices… Show more Provided timely technical support to resolve hardware and software issues for [number of] employees. Diagnosed and troubleshooted problems related to computers, software applications, and network connectivity. Installed, configured, and updated software and hardware components to ensure optimal functionality. Assisted in maintaining an accurate inventory of IT assets, managing equipment procurement, and vendor coordination. Educated users on security best practices and implemented security protocols to safeguard company data. Contributed to the creation and updating of documentation for common IT procedures and troubleshooting guides. Conducted training sessions and workshops to enhance employees' IT proficiency and productivity. Collaborated with the IT team to address complex technical issues and implement IT projects and improvements. Ensured compliance with company IT policies, procedures, and industry standards. Stayed current with the latest technology trends and advancements to provide informed recommendations and support. Provided exceptional customer service, communicated effectively, and maintained a professional and helpful demeanor in all interactions. Show less



The City School Official

• Pakistan
• Education Management
• 700 & Above Employee

• Network Administrator

  • Feb 2011 - Jul 2016

  Managed network infrastructure, ensuring seamless connectivity, security, and performance. Assisted in network configuration, troubleshooting, and maintenance to enhance overall operational efficiency. Managed network infrastructure, ensuring seamless connectivity, security, and performance. Assisted in network configuration, troubleshooting, and maintenance to enhance overall operational efficiency.



Fauji Foundation High School

• Pakistan
• Education Administration Programs
• 1 - 100 Employee

• Computer Teacher

  • Nov 2008 - Nov 2011

  Designed and delivered engaging computer science lessons, assessed student progress, promoted digital literacy, and maintained a technology-friendly classroom environment. Designed and delivered engaging computer science lessons, assessed student progress, promoted digital literacy, and maintained a technology-friendly classroom environment.