Experience

Esquire Brands

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• Logistics Operations Specialist

  • Mar 2019 - Present

  • Process orders manually and through EDI.• Check Liaison Open Text for daily EDI correspondences and follow up with any actions that need to be taken.• Create cut orders for our factories overseas.• Review customers Vendor Compliance Guidelines to make sure all orders are in compliant.• Run weekly reports that includes Stock Availability, Open Sales Orders, Work In Progress Orders, and Open Pick Ticket Orders.• Forecast monthly and Quarterly sales.• Review forecast product inventory for each quarter.• Follow up with the warehouse daily to insure all orders are shipped and routed on time.• Daily communication with the sales team regarding any shipping issues inbound and outbound.



Kidiliz Group USA

• Senior Customer Service Associate

  • Sep 2017 - Oct 2018

  Senior Customer Service Associate | Kidiliz Group USA | New York, NY September 2017 - October 2018 • Maintained product development, sales and customer service support for over 7 European apparel lines. • Assisted customers regarding orders and production issues, delivery updates, and general questions via telephone, email, and live chat.• Consulted with our international warehouse production teams regarding all issues, shipping errors and special orders. • Worked with account managers concerning payment, product and over-all account concerns. • Coordinated shipping instructions with our freight forwarder and warehouse to make successful deliveries to customers.• Maintained a database that provides inventory, customer orders and comments status.• Processed invoices and payments, and refund request for all accounts. • Generated monthly reports with shipping and distribution data, and sales.



A To Z Bohemian Glass Inc

• United States
• Graphic Design

• Sales Manager/ Customer Relations

  • Aug 2013 - May 2016

  •Answered customers telephone calls and emails regarding company products and status of orders •Listen attentively to caller needs to ensure a positive customer experience•Ensured customers were satisfied with every part of the order completion •Uploaded orders in purchase system•Created extensive Excel spreadsheets that included inventory and shipping information for senior management•Selected new items for each season•Managed the showroom•Assisted with tradeshows•Put together presentations and submitted to publications to get new products featured



Encajes North America

• Junior Account Executive

  • Jan 2011 - Jul 2013

  •Assisted in developing new designs for each season •Made sure all samples are delivered to meet customer’s deadline •Established and maintained vendor relationships overseas and domestic •Negotiated prices and delivery dates with customers •Provided fabrication information, pricing and stock availability to clients•Met with clients to present laces that fits their target market•Ensured the accuracy of purchase orders to manufacturer •Assisted in developing new designs for each season •Made sure all samples are delivered to meet customer’s deadline •Established and maintained vendor relationships overseas and domestic •Negotiated prices and delivery dates with customers •Provided fabrication information, pricing and stock availability to clients•Met with clients to present laces that fits their target market•Ensured the accuracy of purchase orders to manufacturer



Noyon North America

• United States
• Textile Manufacturing
• 1 - 100 Employee

• Sales Associate

  • Sep 2006 - Dec 2010

  •Communicated with over 50 garment vendors and mills both internationally and domestic•Monitored new brands and trends•Managed and maintained the collection in showroom •Managed all customer service pertaining to sales inquiries •Assisted with the product development for new lace•Entered purchase orders •Communicated with over 50 garment vendors and mills both internationally and domestic•Monitored new brands and trends•Managed and maintained the collection in showroom •Managed all customer service pertaining to sales inquiries •Assisted with the product development for new lace•Entered purchase orders