Service Consultant

• Dec 2022 - Present

• Respond to client enquiries, record relevant data, and ensure maximum efficiency in respect of addressing and resolving client queries. • Use on-line systems to access data and answer client queries within predetermined service times. • Track delivery, process returns, faulty items or exchanges, deal with suppliers and issues with sourcing. • Maintain accurate client records, document, and distribute clear, concise, and appropriate technical support material to client as required. • Liaise with other internal areas to provide answers for customers. • Establish & maintain effective working relationships with Managers & peers, employees & key stakeholders. • Establish & maintain internal & external collaborative relationships, including with functional & industry associations, managers, peers & direct reports.

Financial Assistance and Support Team (F.A.S.T) Consultant

• Jul 2022 - Dec 2022

• Acknowledge and resolve customer queries via email using different software eg. Salesforce • Communicate efficiently with customers on phone and via email to determine customer needs, provide appropriate solutions and update CRM and database. • Devised solutions to issues related to consumer queries working closely via phone, email, live chat and web teleconference. • Retained existing clients and developed new consumer accounts by extending high quality and efficient support service

Customer Service Associate

• Sep 2021 - Jul 2022

Data Analyst

• Jul 2021 - Dec 2021

• Utilized various professional statistical techniques and maintained large databases to collect and analyze data from partners and customers. • Identified, analyzed and interpreted trends or patterns in complex data sets by finding correlations and visualizing with charts. • Completed data cleaning and data validation of existing spreadsheets to promote robust data management platform, resulting in accurate data analysis and entry. • Completed filing, data entry and copying for data analyst team. Assessed data using methods learned in class.

Postgraduate Student

• Feb 2020 - Dec 2021

Masters of Analytics Relevant Courses: ● Data Wrangling ● Data Preprocessing & Cleaning ● Data Visualization ● Machine Learning ● Regression Analysis (Linear, Multiple, Logistic) ● Time Series Analysis & Forecasting ● SQL (MySQL, PostgreSQL) ● Linear Algebra & Calculus ● Python (Pandas, NumPy, Scikit Learn, Matplotlib, Seaborn) ● R programming Language ● Power BI ● Tableau ● Microsoft Office ● SAS ● Minitab Masters of Analytics Relevant Courses: ● Data Wrangling ● Data Preprocessing & Cleaning ● Data Visualization ● Machine Learning ● Regression Analysis (Linear, Multiple, Logistic) ● Time Series Analysis & Forecasting ● SQL (MySQL, PostgreSQL) ● Linear Algebra & Calculus ● Python (Pandas, NumPy, Scikit Learn, Matplotlib, Seaborn) ● R programming Language ● Power BI ● Tableau ● Microsoft Office ● SAS ● Minitab

Data Analyst

• Feb 2018 - Jan 2020

• Partnered with database management and engineering team in development and transformation of raw data for modelling and maintenance of database related systems • Coordinated statistical data analysis, design and information flow. • Participated in early stages of ETL to structure large volumes of unstructured and semi-structured data through multiple sources • Build complex data analysis pipelines and visually produce actionable insights from complex data. • Evaluated trends to understand competitive environments and assess current strategies. Used R packages and Excel as a part of daily activities to find anomalies in the data

Data Associate

• Aug 2018 - Oct 2019

● Worked on a business project to provide education to children from marginalized communities of India. ● Collaborated with fellow team members in an agile team setting to collect, report and analyze data and create visualizations for funding partners. ● Cleaned and prepared the data using MS Excel. Built data visualizations using MS Excel ● Used different pre-processing techniques on unstructured data to obtain goals and highlight progress milestones through data visualizations and reports.

Graduate Student Intern

• Aug 2016 - Apr 2017

● Collaborated with data management team in updating the database using SQL queries. ● Got a learning experience in scheduling of deliveries and helped the chat support team in solving customer queries. ● Collaborated with data management team in updating the database using SQL queries. ● Got a learning experience in scheduling of deliveries and helped the chat support team in solving customer queries.