Experience

Hudl

• United States
• Software Development
• 700 & Above Employee

• VP Quality

  • Aug 2016 - 7 years 5 months

  Greater Boston Area Lead a global team based in Lincoln and Omaha, Nebraska, Boston, London, Amsterdam and Sydney. Session speaker at internationally recognized quality conferences - STARWest 2018 in Anaheim, CA and STPCON Fall 2018 in Washington DC on measurably improving quality in an agile, continuous delivery organization, Agile+DevOps West 2019 in Las Vegas and Eurostar 2019 in Prague on Quality leadership in Scrum@Scale. Introduced API Automation and consolidated various UI automation… Show more Lead a global team based in Lincoln and Omaha, Nebraska, Boston, London, Amsterdam and Sydney. Session speaker at internationally recognized quality conferences - STARWest 2018 in Anaheim, CA and STPCON Fall 2018 in Washington DC on measurably improving quality in an agile, continuous delivery organization, Agile+DevOps West 2019 in Las Vegas and Eurostar 2019 in Prague on Quality leadership in Scrum@Scale. Introduced API Automation and consolidated various UI automation frameworks into a single Behavior Driven Development (API + UI) Automation Framework. The new framework was developed with a primary objective to allow us to build reliable automation for features in the same sprint as they were delivered. Drive a culture of measure and learn - implement quality metrics to measure internal and external quality, defect leakage, support interactions and use the data to make changes to improve quality. Implement root cause analysis of critical issues, to aid learning and identify and communicate trends and use that to add to test coverage and to make other changes as needed. Initiated the move to documenting a customer persona driven regression test suite in Gherkin format and rallied the team to achieve the goal of tracking automation debt and progress towards the goal of a fully automated regression suite. Established career progression for technical leadership and individual contributors to grow within the organization. Show less



Autify

• Japan
• Software Development
• 1 - 100 Employee

• Advisory Board Member

  • Dec 2018 - 5 years 1 month



Emergent Holdings

• United States
• IT Services and IT Consulting
• 300 - 400 Employee

• VP Engineering, Quality and DevOps

  • 2014 - 2016

  Helped drive company turnaround, reduced operating costs and helped achieve EBITDA profitability from a recurring annual loss. Culminated with a successful acquisition by BCBS Michigan.. Promoted from a QA Leadership role and given complete ownership and responsibility for a team of 200+ Development, QA, Release Engineering And Development Operations teams – managing Product Development, Client Implementations, Production Support and Technical Operations for the Engineering Organization… Show more Helped drive company turnaround, reduced operating costs and helped achieve EBITDA profitability from a recurring annual loss. Culminated with a successful acquisition by BCBS Michigan.. Promoted from a QA Leadership role and given complete ownership and responsibility for a team of 200+ Development, QA, Release Engineering And Development Operations teams – managing Product Development, Client Implementations, Production Support and Technical Operations for the Engineering Organization at ikaSystems. Successfully moved organization from an ad hoc waterfall model with source code not managed or tracked properly to a repeatable model with branching, CI, automation to support two week sprint deliveries using Scrum – delivering releases to production every two weeks. Hired technical leadership at all levels to help modernize platform, process and delivery. Started a college hire program to augment the senior resources - setup a training bootcamp to accelerate ramp up of college hires. Executed realignment to shift from an onshore model to an offshore/outsourcing model in Mexico, Manila and Chennai. Built teams in offshore locations from the ground up. Hands on leadership for hiring and training resources and working with offshore leadership to give continuous feedback to maximize output. Technical leadership for multiple client go lives, supporting peak loads during the Annual Enrollment Process Peak and 10+ client upgrades to support the ICD10 mandate.

• Sr Director, Quality Assurance

  • 2014 - 2014

  Was hired to execute a significant turnaround and transform the QA team, process and tools. Changed from an onshore manual testing model to an onshore/offshore model focused on improving automation and manual testing coverage. Hired onsite leadership and technical individual contributors to modernize team. Ramped up offshore to 60 QA Engineers. Brought in college hires to round out team. Designed a keyword driven automation harness using Selenium to allow manual testers… Show more Was hired to execute a significant turnaround and transform the QA team, process and tools. Changed from an onshore manual testing model to an onshore/offshore model focused on improving automation and manual testing coverage. Hired onsite leadership and technical individual contributors to modernize team. Ramped up offshore to 60 QA Engineers. Brought in college hires to round out team. Designed a keyword driven automation harness using Selenium to allow manual testers to contribute to automation test cases. Designed an end to end automation framework to automate the rules engine. There was no formal documentation available for the rules engine - used code coverage to measure and improve automation coverage. Setup a performance test team to successfully support the Annual Enrollment Peak.



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Principal Quality Architect, Commerce on Cloud

  • 2013 - 2013

  Complete ownership of end-to-end quality for a brand new initiative to create a next-generation E-Commerce Platform that provides comprehensive omni-channel commerce capabilities as a SaaS offering.

• Sr Development Manager, Quality Assurance and Program Management

  • 2010 - 2013

  Responsible for managing a distributed Quality Assurance and Program and Project Management team for the Multi-Channel Selling and Fulfillment Suite - ownership for estimating, planning and delivery for releasing IBM Order Management for simultaneous worldwide GA (in 12 languages) – while setting goals and a roadmap for being compliant with globalization, accessibility, serviceability, ease of use requirements. Led effort to transition a lare global engineering team from an… Show more Responsible for managing a distributed Quality Assurance and Program and Project Management team for the Multi-Channel Selling and Fulfillment Suite - ownership for estimating, planning and delivery for releasing IBM Order Management for simultaneous worldwide GA (in 12 languages) – while setting goals and a roadmap for being compliant with globalization, accessibility, serviceability, ease of use requirements. Led effort to transition a lare global engineering team from an incremental/waterfall model to a Scrum based agile development model.



Sterling Commerce an AT&T company

• IT Services and IT Consulting
• 100 - 200 Employee

• Director, Quality Engineering

  • 2007 - 2010

  Sterling Commerce was acquired by IBM. Responsible for managing the Quality Assurance team for the Multi-Channel Selling and Fulfillment Suite. Led the globally distributed teams to deliver a unified solution for a layered product that was developed and tested in three locations.



ACI Worldwide

• United States
• Software Development
• 700 & Above Employee

• Director, Quality Assurance

  • 2007 - 2007

  Managed a distributed Functional Testing and Automation Group for the MTS Payment Processing Platform. Proposed and implemented processes required to move the group from an ad-hoc testing organization to a structured testing organization and achieve a predictable delivery cycle on a regular cadence.



FTD

• United States
• Manufacturing
• 700 & Above Employee

• Sr. QA Manager

  • 2005 - 2007

  Responsible for the Quality and Release Engineering groups to deliver and support an E-Commerce/Supply Chain platform that was used to browse, place and fulfill a spiked demand that led to one million orders being placed in the two weeks leading up to Mothers day (or Valentines day) for a revenue of sixty plus million dollars for each holiday.



NaviMedix

• Director Quality Assurance

  • 1998 - 2005

  1st QA Person in the company. Grew the QA group to 40+ people. Delivered 60+ on-time major releases in 7 years while exceeding the organization’s quality goals. Conceptualized, designed, and implemented the QA infrastructure, processes, and methodology for the award winning multi-tiered application offered as a Service to automate the transactions between Physicians and Health Insurance Companies.