Experience

Liberty General Insurance

• India
• Insurance
• 700 & Above Employee

• Process Excellence Manager

  • Sep 2017 - Present

  My work profile include interaction with various stakeholders across the industry, attending meeting with external clients for new business tie ups, manage all impacted stakeholders and processes in compliant with IRDAI regulations. SOP revisions, Conducting Process Audits, Attend and propose Process improvement and system developments discussions. Prepare and communicate process, regulatory and system changes to impacted stakeholders. Attend queries and concerns raised by people across industry to provide appropriate resolution. Show less



ICICI Lombard

• India
• Insurance
• 700 & Above Employee

• Manager Customer Support

  • Aug 2014 - Sep 2017

  Mr. Ashwani Kumar ________________________________________ Address: 501, A wing,Vinayak Enclave CHS, Vasai NSP link road, Vasai East, Mumbai- 401209 Phone: +919820335328 E-Mail: ashwinicici@rediffmail.com Employment Profile I am currently employed with ICICI Lombard General Insurance as “Manager- Customer Support” Service quality. Grievance handling for escalations to all levels (IRDA, Blogs, Twitter, company website and senior management). Insurance professional with 12+ yrs of experience in operations customer services Mumbai Area, India, Insurance Show less



Tech Mahindra Business Services

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Subject Matter Expert (Fraud Operations)

  • Dec 2006 - Aug 2014

  " since 27 Dec. 2006". Job Profile: I am the expert in Fraud Control & Risk Operational Management; holding 8+ years experience & excellent performance knowledge in Telecom & Banking Fraud Control & Risk Management and Information security. Building strategies, intelligence & controls towards Fraud & Risk. Managing the Fraud Control team with 25 Team members on monitoring the all international & high usage calls in Mobile, Fixed line & Satellite. From ILD Mediation report take action on fraudulent activities to reduce the revenue impact, deduct & fix the controls on IRSF, PRS, Sim box, VOIP,Wangiri & E-PBX Preaching frauds within 30 minutes of call generation. Forensic audits on Customer profile and account screening, Deduce, Cyber investigation, payments & Billing, Recharges, Anti Money Laundering, VAS, Waivers & Discounts, Customer Request, New connections & Chargeback in Mobility, Fixed Line and data services. Regularly monitoring the application, user ID's, network, systems, IP's and servers to avoid the Hacking / Security breach. If any violation or malpractices found, conducting proper investigation and take appropriate action. Managing User ID management with in fraud control and one touch point for all user ID's and Application request. Excellent performance in Cards fraud control & chargeback by based on Fraud Early Warning System, Forensic Investigations for Banking Frauds, matters related to Anti Money Laundering, Account Takeover, Phishing, Skimming, Counterfeiting, ID Thefts etc. I have been directing and making controls in Fraud & Risk Management since from my career start point. I have Big Ideas and I do the EXECUTION, I can create the opportunity for my execution. I run towards the challenges and hurdles and I love making new professional acquaintances. Show less



First Source Pvt. Ltd.

• Mumbai Area, India

• Custoemr relation advisor

  • Feb 2006 - Dec 2006

  Feb 2006 – Dec 2006 (11 months) Mumbai Area, India • Identify the fraudulent and non compliance activities and design the controls to detect the fraud & take corrective actions and remedy the harm caused by fraud and fraudster. • Monitoring, auditing, investigating & arresting the fraudulent activities based on customer profile, activations, usage, transactions, set up Direct Debit and standing orders on customers account, payments & waivers. • Study, analyze, arrest and implementing controls in new fraudulent activities and revenue leakage. • In and out audit all process & policies, finding loopholes and recommend the corrective actions & process improvement. . Depute and precheck the all new customers and take appropriate action against the fraudulent and defaulters. • Action, Control, detect and reverse the all fraudulent transactions, VPN, LAN, IP's, User ID's & Applications. • Monitor the ILD calls and taking proactive action against the suspicious and fraudulent. • Develop and migrate the new projects & Merchant Charge back operation for international. • Provide satisfactory service & recognize the good & potential customers. • Identifying fraud trends in market and proactively takes action to reduce future risk. • Controlling the chargeback ratio by implementing various fraud checks at different levels of transaction • conscientiously build client and customer trust, leading to repeat business. • Reconcile the all mode of payments & take corrective action against wrong & error payments. • Publishing the daily transaction MIS & tracker to management, clients, vendors and bank. Show less



Welcome Hotel

• visakhapatnam (Vizag)

• Senior Customer relation Advisor

  • Apr 2004 - Dec 2005

  In the hotel industry I had the Profile of a captain to manage the work flow and provide the customer the best service. I was working as a captain of the most sophisticated restaurant “Residency” which is the common name in all the Welcome Group hotels. It is a candle light fine dine restaurant with live band. Job Profile: Assistant Captain 1. To provide with best customer service. 2. Brief the team. 3. Handling and maintaining proper coordination between the staff. 4. Taking timely decisions. 5. Cash handling. Show less