Experience

Innovative Telecom LLC

• United States
• Telecommunications
• 1 - 100 Employee

• Business Analyst

  • Sep 2019 - Present

  • Maintain records of invoices and payments • Ensure timely payment of invoices • Resolve any discrepancies with invoices • Review and process invoices for accuracy • Prepare reports on invoicing and payments • Maintain customer account information and records • Prepare monthly billing reports • Resolve customer billing inquiries and issues • Ensure timely and accurate billing to customers • Generate monthly invoices and reconcile discrepancies • Conduct business analysis to identify opportunities for process improvement and cost reduction • Preparing MIS Reports. • Preparing AP/AR reports for clients. • Preparation of Business case. • Conduct revenue assurance check for the company. • Code analysis, Rates analysis and Dispute analysis. • Updating the Billing system and also ensure rates meet minimum margin requirement. • Preparing weekly and monthly margin and sales report. • Preparing Swap deals. • Preparing Push list report on a weekly basis. • Informing Internal Sales and NOC team about routing change when it is required. • Billing dispute analysis. Show less



MARCO POLO COMMUNICATIONS GROUP LTD

• Virgin Islands, British
• Telecommunications
• 1 - 100 Employee

• Business Analyst / Pre Sales (VOIP)

  • Feb 2016 - Aug 2019

  Business Analyst • Preparation of Business case especially when sales come up with new customer or supplier. • Conduct revenue assurance check for the company with the routes provided from customer or supplier. • Code analysis, Rates analysis and Dispute analysis. • Update the Billing system with rates which received from Sales team and vendors also ensure rates meet minimum margin requirement. • Monitor rates with negative margin and coordinate with VOIP Engineers to block routes and inform Sales team to increase rates. • Preparing Swap deals. • Preparing Push list report on weekly basis. • Informing Internal Sales and NOC about routing change when we receive any rate changes from our vendors. • Billing dispute analysis. Sales • Dealing with customer and vendor and talking on best opportunity for business. • Sign Interconnect Agreement with Int’l Carriers and operators to take advantage of preferred rates and mutual business to minimize cost and secure a direct link for the top destinations. • Follow day to day Customer operations rates, routes, increases, decreases and all changes. • Customer and supplier liaison for all commercial enquiries. • Negotiate regularly Int’l destinations rates with Nat’l & Int’l carriers to get the best rate with the best quality and available capacity to increase revenue. • Monitor quality statistics and handle Nat’l & Int’l Carriers relations issues like Trouble Tickets concerning degraded quality in coordination with technical department. • Invoice settlement with Int’l Carriers (revenue / cost) and follow up the disputed amounts to accelerate the payment process. • Communicate with customer to built business relationship and find better opportunity for company. Show less



Sultan Telecom

• Kuwait
• Telecommunications
• 1 - 100 Employee

• Business Analyst / Pre Sales (Voip)

  • Mar 2014 - Dec 2015

  Business Analyst • Preparation of Business case especially when sales come up with new customer or supplier. • Conduct revenue assurance check for the company with the routes provided from customer or supplier. • Code analysis, Rates analysis and Dispute analysis. • Update the Billing system with rates which received from Sales team and vendors also ensure rates meet minimum margin requirement. • Monitor rates with negative margin and coordinate with VOIP Engineers to block routes and inform Sales team to increase rates. • Preparing Swap deals. • Preparing Push list report on weekly basis. • Informing Internal Sales and NOC about routing change when we receive any rate changes from our vendors. • Billing dispute analysis. Sales • Dealing with customer and vendor and talking on best opportunity for business. • Sign Interconnect Agreement with Int’l Carriers and operators to take advantage of preferred rates and mutual business to minimize cost and secure a direct link for the top destinations. • Follow day to day Customer operations rates, routes, increases, decreases and all changes. • Customer and supplier liaison for all commercial enquiries. • Negotiate regularly Int’l destinations rates with Nat’l & Int’l carriers to get the best rate with the best quality and available capacity to increase revenue. • Monitor quality statistics and handle Nat’l & Int’l Carriers relations issues like Trouble Tickets concerning degraded quality in coordination with technical department. • Invoice settlement with Int’l Carriers (revenue / cost) and follow up the disputed amounts to accelerate the payment process. Show less



Flightcase IT Services P Ltd

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Analyst

  • May 2011 - Mar 2014

  *Analyzing customers and vendors, looking for good opportunity for business. *Preparation of Business case especially when sales come up with new customer or supplier. *Code analysis, Rates analysis and Dispute analysis. *Update the Billing system with rates which received from Sales team and vendors also ensure rates meet minimum margin requirement. *Monitor rates with negative margin and coordinate with VOIP Engineers to block routes and inform Sales team to increase rates. * Billing dispute analysis. * Preparing Traffic Breakdown Report on daily basis. * Preparing Swap deals. * Preparing Push list report on weekly basis. * Preparing special report such as margin contribution report and sales report.. * Informing Internal Sales and NOC about routing change when we receive any rate changes from our vendors. Show less



Global Sourcing Group

• United States
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Analyst

  • Feb 2008 - Apr 2011

  • Working for Telecom Expense Auditing Process. • Worked with all international service provider like (AT&T, Verizon, Sprint,T-mobile, Cincinnati Bell) • Retrieving all technical information (CSR) and CDR from Service Providers. • Worked on billing process like dispute and revenue analyzing. • Audit of invoices/CDR against contract and tariff rates (Pricing). • Preparing Resource Management and audit Reports. • Handling work allocation. • Working for Telecom Expense Auditing Process. • Worked with all international service provider like (AT&T, Verizon, Sprint,T-mobile, Cincinnati Bell) • Retrieving all technical information (CSR) and CDR from Service Providers. • Worked on billing process like dispute and revenue analyzing. • Audit of invoices/CDR against contract and tariff rates (Pricing). • Preparing Resource Management and audit Reports. • Handling work allocation.



WNS Global Services

• Financial Services
• 300 - 400 Employee

• Senior Customer Service Associate

  • Aug 2005 - Jan 2008

  • Worked for Insurance Process as Underwriter • Supervising the floor in absence of Team Leader • Doing quality checks and productions on daily basis. • Handling the team of 25 CSA. • Preparing MTD and MIS reports. • Handling customer complaints. • Worked for Insurance Process as Underwriter • Supervising the floor in absence of Team Leader • Doing quality checks and productions on daily basis. • Handling the team of 25 CSA. • Preparing MTD and MIS reports. • Handling customer complaints.



Spanco Telesystems

• Telecommunications
• 200 - 300 Employee

• Senior Customer Service Associate

  • Mar 2003 - Jun 2005

  * Supervising the floor. * Managing escalation desk. * Preparing daily reports for the calls made in Outbound & call received. * Handling the team of 10 CSA and barging and recording of their calls. * Conducting Quiz, Group Discussion sessions and also conducting test. * Supervising the floor. * Managing escalation desk. * Preparing daily reports for the calls made in Outbound & call received. * Handling the team of 10 CSA and barging and recording of their calls. * Conducting Quiz, Group Discussion sessions and also conducting test.