Experience

V/Line

• Australia
• Rail Transportation
• 700 & Above Employee

• Project Officer

  • Mar 2022 - Present



Victorian Building Authority

• Australia
• Legislative Offices
• 200 - 300 Employee

• Portfolio Coordinator

  • Apr 2020 - Mar 2022



Optus Business - Uecomm

• Customer implementation consultant | Senior Project Coordinator

  • Jun 2014 - Oct 2018

  • Planning, monitoring and managing external projects from initiation through completion.• Participate in the operational aspects of projects and serve as a liaison between management and project teams.• Provide a professional single point of contact for project customers and businesses.• Ensuring customer’s connections are sufficiently well documented to enable Uecomm to deliver the contracted service on the expected date and within budget.• Customer service - responds to requests quickly by providing information to enable service fulfilment. Maintains records, informs users about the process and advice relevant stakeholders of actions taken.• Prepare project reports including weekly status report and fortnightly financial report for the leadership team.• Performing a QA function on a sample basis on selected completed customer connections and drive any improvements necessary• Submitting project/service Order Requests to Contractors Project Office.• Coordinate cross-functional teams through meetings and progress measurement activity, which brings distinct, specific projects to completion both on time and within budget.• Ensuring high level service delivery plan indicating major milestone dates for customer connections are prepared. Show less

• Project Support Officer

  • Aug 2013 - Jun 2014

  • Serving as a first point of contact for customers and Account Managers from project initiation to project completion. • Receiving and reviewing customer requests in the team email drop-box. Identifying, prioritizing and actioning requests without delay that are escalated within the business. • Working closely with IT to coordinate updates, issues and projects for teams such as automation, hazards and engineering. • Ensuring data integrity by performing assurance checks for acceptance of customer contracts to guarantee business specifications and requirements are met. • Tracking and evaluating all project deliverable against high level service delivery plan to ensure all milestones and KPIs are met. • Reviewing requests for change orders and preparing documents to implement contract revisions. • Entering updates to jobs by adding new information to existing jobs in CRM system to ensure data is accurate and up to date at all times. • Responsible for liaising with different departments within Optus to gather project related information and compiling input into a concise report and presentation. • Sending updates on project progress to all relevant stakeholders. • Proactively identifying any delays in service delivery plan through feedback from vendors and Project Managers. • Responsible for raising purchase orders (PO), processing invoices, financial monitoring and internal reporting utilizing SAP. • Assisting with the development and delivery of on the job training and guidance to new team members, contributing to process improvement initiatives. • Performing other ad hoc duties and providing general administrative support including: *Managing the team email drop-box and help desk phone. *Monitoring the projects queue and logging jobs in assignments database. *Arranging couriers for equipment delivery at customer premises, *Reporting repairs and maintenance issues to facilities department and engaging them to rectify the issues. Show less

• Project Coordinator

  • Oct 2011 - Sep 2013

• Customer Finance Analyst

  • Jul 2011 - Sep 2011