Ashveer Sugam

Data Analyst at COMM EQUIPMENT COMPANY
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Contact Information
us****@****om
(386) 825-5501
Location
City of Johannesburg, Gauteng, South Africa, ZA
Languages
  • English Full professional proficiency
  • Afrikaans Limited working proficiency

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Credentials

  • ITIL Foundation 2011 Certificate in IT Service Management
    APMG International
    Feb, 2017
    - Oct, 2024

Experience

    • South Africa
    • Financial Services
    • 1 - 100 Employee
    • Data Analyst
      • Jul 2023 - Present
    • South Africa
    • Telecommunications
    • 1 - 100 Employee
    • Data Analyst
      • Dec 2021 - Jun 2023

      Master Data Maintenance Using Cloud Data solutions (E.g Snowflake) Maintain and safeguard documentation on procedures and standards. Create and maintain Master Data records in accordance with Blue Label process standards, data standards, policies and objectives. This includes enriching the Master Data with data from sources in- and outside the organisation. Act as the contact point for the business for Master Data questions/requests. Master Data Operations Solve data issues within the organisational IT systems, proactively and reactively. Conduct an impact analysis for Master Data changes executed on organisation IT systems. Conduct a yearly Data Quality Assessment for the organisation. Master Data Validation Validate Master Data from a business perspective. Check for the completeness & accuracy of the Master Data request and for duplicate Master Data records. Data Quality Monitoring Implement and maintain the Data Standards and processes within the organisation. Implement Data Quality and Data Governance metrics within the organisation. Review metrics and monitor the data quality and raise concerns about Data quality, data governance and related issues as necessary to the data stewards and Data manager Take care that the Master Data supports the business processes and requirements. Request Management Ensure that Master Data requests are handled according to the Service Level Agreement (SLA), using the organisation workflow tooling. Respond to queries from business functions timeously Identify issues and use the agreed escalation route in a timely manner if an issue should arise. Provide proactive, quality service in alignment with service management standards and service levels. Show less

    • United States
    • Advertising Services
    • 1 - 100 Employee
    • Manager: Credit Vetting Analysis
      • Nov 2018 - Nov 2021

      My key responsibilities as the Credit Vetting Analysis Manager: Manage IT & Business Projects  Execute proper analysis of in-scope requirements.  Continuous feedback on progress within the project phases.  Proper Project Management principles are followed in execution of all projects.  Relevant reporting to stakeholders during the lifecycle of the projects.  Identify ways to fine tune policies, processes and systems in line with changing work practices  Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems  Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness  Identify Business Improvement and Optimization opportunities that will result in improvement of process performance  Ensure that benchmarking is conducted with other companies and organizations within and outside the industry  Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity  Identify and implement innovative ways to use minimum resources to achieve maximum outputs Risk Management  Implement measures to reduce the impact of application fraud origination from within the company and from customers  Measure and monitor the effectiveness of credit vetting initiatives  Measure and monitor the effectiveness of fraud prevention initiatives Operational Fine tune systems, processes and solutions to ensure alignment with changing work practices and to provide context for delivery and services Show less

    • South Africa
    • Telecommunications
    • 700 & Above Employee
    • Specialist - Credit Vetting
      • Jun 2014 - Oct 2018

      Ashveer plays a role in analysing and determining the impact on Customer Acquisition processes and systems with regards to new projects, enhancements and defects and how it affects business. His key functions involve the following;• Analyse business requirements; • Gathering and compiling of business requirement specification • Prioritisation of requirements with the IT department• Managing change.• Track all statues on requirements • Testing of new system requirements and • Post-implementation support of system implementations, both internal and external. Show less

    • Business Analyst - Credit Vetting
      • Mar 2012 - May 2014

      As a Business Analyst; Ashveer's responsibility was to manage relations with I.T and Credit and Risk, conduct business analyses by developing processors and procedures required by business for credit vetting and provide ongoing leads for revenue.His role involved:-Investigate and analyse business improvements needed to enhancing customer experience. -Look for improvement on current business processors - Set up meetings with relevant business stakeholders to ensure all problems are identified and to discuss the best solutions to problem at hand, and ensure all requirements are documented which satisfies all parties affected.-Set up meetings with the developments team to ensure that development team is on board and full understands each requirement preventing a misalignment on what is documented and what needs to be developed. -Create test cases for post development, to ensure Functional Testing is carried out successfully.-Documentation of Internal Specification Documents.-Documentation of Functional Specification Documents -Perform testing of new system requirements and post-implementation support of system implementations.-Provide support post implementation to all users both internal and external(Trade Partners) Show less

    • Senior Reporting Analyst
      • Oct 2008 - Feb 2012

      As a Senior Reporting analyst; Ashveer was responsible for managing the reporting team and insuring all business reports were delivered on time and to ensure reporting code was examined to prevent any harm to the database thus allowing reporting standards to be maintained to all end user users, both internal and external.His role involved:- Analysing reporting requirements. - Examining code used for reporting.- Delivering of high level business reports for business.- Conducting end user report testing post implementation.- Support with operational tasks.- Compile procedure documentation relevant to reporting for business.- Manage training schedules and calendars- Conducting end user training Show less

Education

  • MANCOSA
    Post - Graduate Diploma (NQF 8), Information Technology Management
    2022 - 2023
  • Oval International
    Diploma in application development and networking, Information Technology
    2005 - 2007
  • Intec College
    Certificate - Analysis and Design for Systems, Information Technology
    2013 - 2013
  • Boston College
    A+Comptia, Information Technology
    2008 - 2008

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