Experience

NTT Global Networks

• United States
• Telecommunications
• 700 & Above Employee

• Director, Global Operations Center

  • Mar 2021 - Present

  Mumbai , India ❖ Responsible for Service Operations, Assurance , Governance and Process Enhancements. ❖ Leading Client Services Team responsible for transition and service management support for global customers. ❖ Directing Network Operations (Incident, Problem & Change Management) Team(60+ members) responsible for network operations and support for global customers. ❖ Build strong relationships with business groups and customer success leaders across the regions in APAC, Europe and Americas to… Show more ❖ Responsible for Service Operations, Assurance , Governance and Process Enhancements. ❖ Leading Client Services Team responsible for transition and service management support for global customers. ❖ Directing Network Operations (Incident, Problem & Change Management) Team(60+ members) responsible for network operations and support for global customers. ❖ Build strong relationships with business groups and customer success leaders across the regions in APAC, Europe and Americas to develop a customer engagement model , drive service management improvement and fulfilment programs to achieve service operations excellence. ❖ Engage carriers, vendors to align services ensuring defined SLA’s are achieved. Show less



Freelance

• Consultant and Advisor

  • Aug 2020 - Feb 2021

  Mumbai,India ❖ Consulting multiple digital transformation projects proposing next-gen network & security architectures and designs. Proposals submitted for the biggest chain of hospitals & for a Cable TV Conglomerate planning its network expansion and setting up new regional NOC's. ❖ Partnership and engagement modelling with Doha based Consulting firm helping them identify new markets for Innovation consulting in India. ❖ Advisor for digital presence setup for Bahrain based Network development… Show more ❖ Consulting multiple digital transformation projects proposing next-gen network & security architectures and designs. Proposals submitted for the biggest chain of hospitals & for a Cable TV Conglomerate planning its network expansion and setting up new regional NOC's. ❖ Partnership and engagement modelling with Doha based Consulting firm helping them identify new markets for Innovation consulting in India. ❖ Advisor for digital presence setup for Bahrain based Network development Consulting firm and for award winning Agriculturalist in India for setting up digital Learning Management Systems (LMS). ❖ Advisor to Telco OSS Software Development firm for use of new technology trends in network & security infrastructure space. Show less



Brennan

• Australia
• IT Services and IT Consulting
• 700 & Above Employee

• Head Communications - India (Network Managed Services)

  • Feb 2016 - Jul 2020

  Mumbai, India ; Australia ❖Spearheaded Network Managed Services of over 50 team members in Client Service Delivery and Service Management Portfolio for network data connectivity, security and unified communications solutions entailing solution designing, provisioning, implementation, and operations support. ❖Accountable for end to end customer service delivery & operations, people leadership and ongoing product development for all the Data & Unified Communications products and services offered to the clients.



GCX

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Assistant General Manager

  • Jun 2011 - Jan 2016

  Mumbai , India ; Denver ; London ❖Spearheaded Specialized Service Centre of over 25 team members for designing, implementing & supporting function of various value-added services such as Application Aware Networking (WAN Optimization), Global Security Operations & VOIP / IPT ❖ Led the New Product Launch & Refresh for Value added services like Managed Security services includes Firewall, Proxies, Intrusion Prevention, Event and Threat Management, Vulnerability Assessment, Application Aware Networking & Cloud services… Show more ❖Spearheaded Specialized Service Centre of over 25 team members for designing, implementing & supporting function of various value-added services such as Application Aware Networking (WAN Optimization), Global Security Operations & VOIP / IPT ❖ Led the New Product Launch & Refresh for Value added services like Managed Security services includes Firewall, Proxies, Intrusion Prevention, Event and Threat Management, Vulnerability Assessment, Application Aware Networking & Cloud services portfolio ❖ Developed Product Roadmap & Marketing collaterals Show less



Tata Communications

• India
• Telecommunications
• 700 & Above Employee

• Manager - Networks / Projects

  • May 2007 - Jun 2011

  Mumbai, India ❖ Led the design and implementation of the Unified Data Communication Network (DCN) for CNMS project ❖ Architected the Integration of CNMS systems with different EMS/NMS NBI’s collecting all parameters as required for IMS, FMS and PMS systems ❖ Maintained & fulfilled CNMS IT infrastructure requirements by ensuring proper vendor management ❖ Executed multiple OSS (Operations Support Systems) projects deliverables i.e OSI NetExpert’s Fault Management System for Service Assurance… Show more ❖ Led the design and implementation of the Unified Data Communication Network (DCN) for CNMS project ❖ Architected the Integration of CNMS systems with different EMS/NMS NBI’s collecting all parameters as required for IMS, FMS and PMS systems ❖ Maintained & fulfilled CNMS IT infrastructure requirements by ensuring proper vendor management ❖ Executed multiple OSS (Operations Support Systems) projects deliverables i.e OSI NetExpert’s Fault Management System for Service Assurance Transmission (Ciena, Huawei, ECI, Tejas, Marconi, Alcatel, NEC, FIBCOM, NGN and IN) and IP network (MPLS) ,IP Discovery Project (IBM Tivoli Netcool Precision) ,Monolith’s Fault, Performance and Service Quality Management for IP MPLS Network. Show less



Serco

• IT Services and IT Consulting
• 700 & Above Employee

• Manager- Projects IT

  • Nov 2006 - May 2007

  Gurgaon, Mumbai, India Planned, Designed Data Center Network & Security infrastructure for 4 Sites across India. Evaluated and Deployed networking & IT products as per business requirement of contact centers



Orange Business

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Network Services & Support

  • Aug 2005 - Nov 2006

  Gurgaon, India ❖ Responsible for Fault management, Change implementation & Maintaining Equant IP Network and Mega Transport Network resolving complex network services issues through troubleshooting and implementing changes on MPLS backbone routers and Backbone passports. ❖ Coordination with field operation for implementation & integrations of network equipment’s and with planning and engineering team for design and upgrade requirements.



Patni Computer Systems

• Systems Engineer

  • Apr 2004 - May 2005

  Mumbai, India ❖ Maintaining Network Infrastructure of PCS LAN and WAN. ❖ Setting up New Client based connectivity, ODC’s etc.



HCL Infinet Ltd

• Customer Engineer

  • Mar 2003 - Mar 2004

  Mumbai , India ❖ Troubleshooting and monitoring backbone links. ❖ Coordination with customer and telecom team for troubleshooting customer leased line & VPN issues.