Experience

Orange Business Services

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Client Director IoT / M2M

  • Sep 2018 - Present

  . I am responsible as Sales Director for Internet of Things / Machine-to-Machine (IoT/M2M) OBS solutions towards DACH customer.. Build go-to market strategy for IoT/M2M based on 4 industry verticals; Automotive, Industry 4.0, Smart Cities (Smart Building) and connected objects.. Present OBS Regional review to the Senior Management on the achievements of Smart Mobility Services (SMS-BU).. Generate qualified IoT-Leads/Opportunities for both new and existing accounts jointly with OBS Account directors in the region.. Present local P&L, target market list (TML) and ambition on these accounts to the OBS-GEA Management.. Build extensive, fruitful long-term customer relationship for IoT/M2M Projects.. Support in training and reference UseCase presentations to the OBS Sales team to keep them engaged and aware of the latest trends and products in IoT/M2M on a regular basis.. Responsible for various business unit initiatives on developing IoT white papers, press releases, block buster campaigns etc.



Huawei

• China
• Telecommunications
• 700 & Above Employee

• Senior Account Director Deutsche Telekom Key Account Department

  • Nov 2015 - Oct 2017

  Reporting to CIO DTKAD under Carrier Networks Business Group. Managing Telco Deutsche Telekom / T-Systems in understanding the Cloud Services related pain areas and providing desired matched Open Telecom Cloud solutions to the end Customer on the global level. Maintaining SLAs and P& L for key account department. Major Cloud related Iaas, PaaS, SaaS, Server and Storage Huawei solutions, Data Centers solutions, Service Desks, Clouds, Big Data and Application management services. Offering both onsite and near / off-shore delivery models - GNOCs, CoEs, MSUP etc. and Products like SmartCare, CEM, FusionCloud, Omni Solution, OceanStor, Fusion Sphere etc. are already very known and distinct in the global market.



Aricent

• United States
• Software Development
• 700 & Above Employee

• Senior Sales Director

  • Jan 2015 - Jun 2015

  o Selling Product Engineering and Software Service (SIS, SMAC) Solutions in Enterprise, IT and Communication Service Provider (CSP, TaaS, Networking) solutions to European Customers in Engineering/Telecommunication/IT Industry with Revenue targets.o Stepwise Selling approach from initiation, negotiation, defense, closure under Bid and Proposal Process (RfP, RfQ, Tender bidding etc.), contractual capabilities in both German and English languages in the European business environment.o Business Development and large acquisition from vertical and horizontal Selling perspective in IT, Telecom, Automation, Chemical Industries – Telekom Deutschland, Vodafone, E-Plus, Orange & BT, O2 (Telefonica), BASF, Swisscom, Sunrise, ZTE, Unisys.o Sales Techniques used – direct and indirect selling, upselling and cross-selling, consultative selling, reference selling, networking and social media in both hunting and farming environments.o Methodology and Tools used – Global Delivery Project Management Techniques (PMI), Salesforce Tool, Oracle CRM on Demand Tool, Outlook, MS Power Point and Excel.o Excellence in issues around sales and customer management. Have the ability to demonstrate a very flexible and balanced approach to business and Customer needs where I am being able to work effectively at all levels within the organization and within varied cultural setting. Have effective communication and presentation skills.o Strong capabilities to understand drive Change management, transition and transformation of Projects in both onsite and Global Delivery Center environment.⇨ Sound understanding of Professional Services Solutions both in Contractor or Permanent roles. German Labour and commercial laws in Telecom and Engineering Sectors.⇨ Excellent client management skills innate ability to build strong, lasting and mutually beneficial relationships. Multilingual with proficiency in English, German and Hindi.



Tech Mahindra

• IT Services and IT Consulting
• 700 & Above Employee

• Assoc. Director Sales and Business Development

  • Jul 2013 - Dec 2014

  Covering full sales and business development cycle in IT, Telecom and Engineering sectors, actively participating in sales bid and proposal, negotiations, commercial plans, onsite delivery process for both short and long term existing and new customer Resource needs, under time & material, fixed price contracts and tenders. Business development, global delivery, contracting management, work permit visas, on-boarding, transfer of undertakings (TUPE), conflict resolutions, team engagement & motivation and resource deployment/capacity management.Acquiring, initiating and expanding Customer needs both in English and German languages in D-A-CH region. I am holding revenue targets to develop all the large accounts.

• Associate Director Resource and Capacity Management

  • Jul 2011 - Jun 2013

  Core activity includes interlocks with various Clients in IT/ Telecom space under Management Service Programmes (MSP) for contingent Staff in the D-A-CH Region for end-to-end support in language and non-language specific requirements for Key Accounts like Deutsche Telekom, Telefonica, KPN, Mahindra Satyam in Resource and Capacity Management.



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Resource Manager European Operations

  • May 2009 - Jul 2011

  Reporting to the Center Head and GM Operations of IBM Global Process Services, transitioned and managing a team 25 German language Experts in Resource and Capacity Management in Delhi NCR Region.Major activities includes as Peoples Manager for training, coordinating, developing a team of 25 German Language Associates including 4 Team Leads catering to the need of Resource and Capacity Management for IBM GBS Germany. A process run by Global Business Services IBM GBS Germany to organize, deploy and manage 3600 Consultants across various Industries and service lines in Europe and managing end-to-end Resource Deployment process through shared service Center of Excellence (CoE) at IBM GPS. I also have strong familiarity with IBM Demand and Supply tools like Expertise Assessment, CV Wizard, Professional Market Place and Demand Capture. Major KRA include –• Account Transition & Transformation using Task / process optimization.• Everyday Operations and Project Planning, implementation, Monitoring and control.• Matrix Reporting on Monthly basis to IBM Germany.• Escalation and communication Matrix und SME (Subject Matter Expert) environment using levels of learning in DTP (Desktop publishing).• Manage the RDMA (Resource Deployment Management Assistant) team and to transfer strategic aspects and overall connection of processes / tasks• to coach Team leads and SME's• to ensure high quality standards in supporting the German Resource and Capacity Management (improve the RDMA services)• to monitor the quality on a regular basis• Interlock with R&CM Management Team and with RDM's (Resource Deployment Manager)• Project Spin-Off between MBPS and IBM GBS for outsourcing its Financial & Administrative services at India Locations a 200 Billion Dollars Project in Consulting and Application Services across the Globe.• Running Replacement of 550 Sub-Contractors with On-the-Bench (OTBs) on a quarterly basis to save Cost of 20 Million Dollars per Quarter.



Tech Mahindra

• IT Services and IT Consulting
• 700 & Above Employee

• Account and Fulfillment Manager

  • Apr 2007 - Feb 2009

  Initially challenged to handle the complete account management and all the manpower fulfillment activities for Clients like British Telecom, O2, Vodafone, EPlus and T-Mobile. Other major activites involve CV sourcing, matching, interviewing and pre - post selection procedures, Visa and 1st and 3rd Party local legal contracting, Local Staffing needs and Agency Management. Active initiatives taken in Resource Management Group (RMG) involving coordination with HR, Operations and Project Management departments.• Instrumental in BT Rollout a 3.5 Billion Euros Project in Manpower sourcing Support for Europe.• Preparation of Fulfillment Engine & presented reports in German and English Languages.• Hired 250 People Team of Agents, Team Leaders, Quality Assurance Leads and Trainers in the BPO environment alone - BPO campaign for Orange, BT & UK Post, interviewed 450 People in 4 Months.



IG Technology

• IT Services and IT Consulting
• 1 - 100 Employee

• Fulfillment Manager

  • Oct 2003 - Mar 2007

  Taken on board to manage the recruitment, related HRM process, outsourcing like supply of Technical manpower to the Clients at various levels and manpower fulfillment for ISPs in Dortmund in specialized areas of E-Commerce, CRM, and ERP. Major activities involve manpower outsourcing to India and south Asia, Project Planning, providing HR support, legal contracting, manpower management, reporting, documentation, statistics generation.Also accountable for CRM Product catalogue planning development, optimization, and solution development with a small team. Team building, resource allocation, time and cost calculations. • Instrumental in Project Acquisition for 2.5 Million Euros.• Allocated about 300 people in different Projects.• Designed/ developed reports & documents on Internet based E-Commerce, CRM solutions, need based process and product catalogue optimization analysis, designing and documentation of every Module.



Materna Information & Communications SE

• Germany
• IT Services and IT Consulting
• 700 & Above Employee

• Project Coordinator & Account Manager

  • Jun 2000 - Oct 2003

   Worked in Project Management department, catering to large customer accounts management and organizing the Orange Switzerland Web and WAP portal needs for Materna GmbH. In a team of experts I participated in planning, implementing, onsite Manpower sourcing and maintaining of some key value-added services for Web and WAP portals for domains like Vodafon, E-Plus, O2, Orange (Swiss). Apart from customer support and coordination with the customer my role also included creating billing statistics reports and traffic distribution reports for the Internet traffic on the Orange Portal, besides writing analytical and technical reports for the products and value-added services. I also participated in Human resource supply management, Talent management within the resource pool and internal manpower mobility between Siemens and Materna GmbH.



Electronic Commerce Center GmbH

• IT Consultant

  • Mar 2000 - Jul 2000

  This was a small project for developing the complete concept of Median Database for all the companies / industry based at Dortmund and creating a multi-level search for city council Dortmund. I built the team and also coordinated the project. This was a small project for developing the complete concept of Median Database for all the companies / industry based at Dortmund and creating a multi-level search for city council Dortmund. I built the team and also coordinated the project.