Senior Systems Engineer

• Oct 2021 - Present

• Works cross functionally with internal IT and consulting to service client and firm needs. • Serves as architect, engineer, and project manager on a multi-year project to migrate on-premises infrastructure to the cloud. • Serves as subject matter expert on Azure, Microsoft 365 (Azure Active Directory, Defender, Exchange, Intune, SharePoint, and Teams), Okta, and more. • Serves as senior escalation point for internal IT and consulting. • Streamlined user onboarding, offboarding, and device deployments with Autopilot, ImmyBot, PowerShell, and Rewst. • Developed security best practice configurations for Microsoft 365, implemented them internally, and continues to implement them for clients. • Integrates SaaS and Single Sign-On (SSO) providers in cloud and on-premises services. • Champions continuous process improvement and operational efficiency through automation, standardization, and simplification. • Collaborates across organizational levels to gather requirements and ensures on time and successful delivery of initiatives. • Collaborates with internal IT, clients, and vendors to improve security for identity access and management, device management, and cloud service providers. • Develops processes, procedures, and documentation to be used by internal IT and consulting. • Assists in the growth of internal IT and consulting teammates through mentorship and coaching. • Stays current on the latest industry trends and technologies, and proactively identifies areas for improvement. Show less

Information Technology Project Management Consultant

• Jul 2020 - Present

Technical Services Manager

• Oct 2020 - Jul 2021

• Oversee the administration, maintenance, and ongoing operations of the Service Desk including the technology, procedures, and all components of IT Service Management (ITSM). • Oversee the ongoing operations of IT asset lifecycle management including the technology and procedures. • Oversee the administration, maintenance, and ongoing operations of the City's telecommunication systems including, but not limited to, telephone systems, video conferencing, and wireless systems. • Assist in selecting, purchasing, installing, and establishing procedures for City-owned hardware and software. • Research and analyze complex problems and develop, recommend, and implement solutions. • Collaborate with technical staff to create strategic plans for service delivery. • Establish the resources required for projects and present findings to upper management. • Recommend and implement business continuity, procedures, and practices protecting the integrity of Internet and intranet website data. • Supervise assigned employees. Work with IT Director to recruit, interview, orient, and assign work, provide training and development, counsel, manage and appraise performance. Support employee engagement and professional growth. • Attend workshops and schedule refresher courses to keep abreast of developments in the technological and management sectors. Show less

IT Manager

• Oct 2016 - Jul 2020

• Founded Information Technology department and defines the ongoing end-to-end IT strategy • Serves as company administrator for Active Directory, Azure, Exchange, Microsoft 365, Okta, Intune, Procore, SharePoint, Viewpoint Spectrum, and more • Developed strategy for cloud/virtualization migration and implementation best practices • Serve as technology subject matter expert for executive team and board of directors • Design and implement all IT policies, processes, and procedures • Serve as Privacy Officer for CCPA compliance • Managed IT and Security projects through all phases from discovery through deployment • Responsible for IT asset management • Provides training for all staff on IT equipment and software, including onboarding • Manage contracts and relationships with all IT and Security vendors and suppliers • Evaluate company needs by collaborating with key stakeholders and proactively recommends technical solutions as needed • Responsible for all hardware and software evaluations • Manage IT staff by recruiting, training, and coaching employees, communicating job expectations, and appraising their performance • Manage IT budget and track spending on hardware and software • Escalation and crisis management point of contact for IT support Show less

Field Technician

• Jun 2014 - Sep 2016

· Personally serviced all GDR clients on an as-needed basis to provide all-encompassing technical support, executing both long and short term projects as well as field technician operations.· Experienced with deploying physical and virtual server environments including hosts and SANs· Automated File Server Resource Manager deployment process utilizing PowerShell, effectively reducing deployment time for over 500 servers by 75%· Regularly deploys and troubleshoots enterprise-level networking equipment.· Skilled at creating, updating, and maintaining documentation for process and procedures.· Serve on rotating on-call shift providing after hours and weekend support for multiple clients. Show less

Desktop Support Technician / Field Technician

• Jan 2013 - Jun 2014

· Serviced multiple locations, both local and remote, for over 200 employees as main point of contact for all technical support.· Responsible for configuring, quoting, and ordering hardware for all company employees, including setup and deployment.· Configured automated Windows updates company-wide using Kaseya and runtime updates using NiNite Pro with Active Directory.· Experienced with Sonicwall Configuration including deploying wireless and wired LAN connections at a variety of remote sites with site-to-site VPN Show less

Windows 7 Technician (Level 2 – Evening Team Point)

• May 2012 - Jan 2013

· Serviced hardware for all employee levels, focusing on migration to Windows 7.· Provided local and network data backup, user state migration, re-installation of business applications, network printer and drive mapping, BIOS and driver updates, and pickup/delivery of notebooks and desktops.· Served as point of contact and supervisor for overnight Windows 7 team, including all technicians and scheduler.· Intimately familiar with all facets of Windows XP SP3 and 7, including installation, removal, and migration processes. Show less

In Game Support - Tier 2

• Sep 2009 - May 2012

· Assisted players of all Blizzard-branded games on a variety of operating systems with in-game and account issues via chat, e-mail, phone, and online petition. · Operated with a team of thirty under one supervisor and two seniors, acting as point of contact and peer instructor. · Provided high quality and timely assistance to both coworkers and customers. · Acknowledged subject matter expert by numerous departments, including Learning and Development, Support Information, Risk Operations, and Corporate Application. Show less