Experience

ALDO

• Cambodia
• Education Administration Programs
• 100 - 200 Employee

• Stock Manager

  • Apr 2018 - Present



American Apparel

• Barbados
• Retail Apparel and Fashion
• 700 & Above Employee

• Online Sales Coordinator

  • Dec 2014 - Jan 2017

  Work with customers and team to find solutions for unique situations. Work closely with retail stores and our shipping departments ensuring deliveries of orders and packages. I also work closely with our Retail Operations team for customer service solutions. Manage customer complaints and enquiries by investigating causes and working with District staff as well as store staff to find solutions. Allocation of physical stock of merchandise in our stores and warehouse; ensuring shipments are delivered in timely manners. Monitor Amazon Seller Central accounts and social media accounts, ensuring customer satisfaction and high ratings are maintained.

• Store Manager

  • Jun 2015 - Oct 2015

  I was transferred to an underperforming retail store to improve store sales. KPI’s were increased as a result. Effectively cut use of payroll without loss of floor coverage or customer satisfaction. Effectively retrained staff as well as training all new hires.



Tillys

• United States
• Retail
• 700 & Above Employee

• Assistant Store Manager

  • Apr 2014 - Dec 2014

  Opening of new store. Worked with my District Team on the opening of a new location. Assisted with the staffing of 35 new hires. Effectively trained new staff on customer service, visual standards, and KPIs. Opening of new store. Worked with my District Team on the opening of a new location. Assisted with the staffing of 35 new hires. Effectively trained new staff on customer service, visual standards, and KPIs.



Lids

• United States
• Retail
• 700 & Above Employee

• Assistant Manager

  • Jul 2013 - May 2014

  Selling add-on items and embroideries. Effectively scheduled staff. Conducting daily inventory. Collaborated with businesses for custom orders. Selling add-on items and embroideries. Effectively scheduled staff. Conducting daily inventory. Collaborated with businesses for custom orders.



H&M

• Sweden
• Retail
• 700 & Above Employee

• Department Responsible

  • Apr 2009 - Jul 2013

  Planning and implementing Campaign setup. Execution of weekly floor sets. Maintenance of visual standards and expectations. Held accountable for visual projects and visual associates. Used internal documents as well as current store trends to maximize sales. Planning and implementing Campaign setup. Execution of weekly floor sets. Maintenance of visual standards and expectations. Held accountable for visual projects and visual associates. Used internal documents as well as current store trends to maximize sales.