Ashton Conard
Program Services Director at Open Arms Care- Claim this Profile
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Bio
Credentials
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CPR/AED for Professional Rescuers
American Heart Association -
General Industry Safety and Health
Occupational Safety and Health -
LRA Certified Investigator
LABOR RELATIONS ALTERNATIVES, INC.
Experience
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Open Arms Care
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United States
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Hospitals and Health Care
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100 - 200 Employee
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Program Services Director
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Oct 2019 - Present
• Improved quality of services provided through strong training and development of a team of 12 direct reports and 130 employees indirectly across multiple areas. • Slashed the number of citations and investigations by developing and implementing updated policies and procedures. • Led the organizational regions that I am responsible for through the COVID-19 pandemic by providing consistent and strong leadership direction in unprecedented uncertainty. • Developed a training model for my department that improved performance outcomes for both employees and clients. Once tested and refined, this model became the standard for training across all OAC operations. • Decreased the number of unpaid days by anticipating discharges and readying admissions. • Educate and energized the workforce to motivate change with the new demands of the environment. Show less
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Interim Staffing Operations Director
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Oct 2021 - Oct 2022
• Design an organizational restructuring model to provide better services to our clients, better support our employees, and improve workplace morale. • Strategically planned the rollout of the restructuring to ensure successful results.• Hire and train for new position expectations. • Educate and energize the organization to inspire positive reactions to this change. • I agreed to temporarily step into this role to ensure the mission of the restructure was successful and be a part of this inspiring opportunity to lead our employees into the future of the company by providing strong leadership and direction. Show less
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Program Services Coordinator
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Jan 2018 - Oct 2019
• Worked with supervisors to build the Program Services Coordinator position responsibilities and find opportunities for improvement through auditing. • Improved quality of services by ensuring proper procedures and policies were followed. • Impacted Program Manager retention by bettering the support and training that they were provided. • Served as a strong advocate for both employees and clients. • Cultivated camaraderie through team development both intradepartmental and interdepartmentally. Show less
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Program Manager
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Aug 2014 - Jan 2018
• Improved quality of services provided to my caseload through assessment, data collection and analysis, and training. • Educated the team on and enforced organization and regulatory compliance standards.
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Education
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2023 - 2023
Haslam College of Business at the University of Tennessee
Executive Master of Business Administration - MBA Candidate -
2011 - 2014
East Tennessee State University
Bachelor of Science (B.S.), Health Science - Microbiology and Environmental Health -
2009 - 2011
Walters State Community College
Associate of Science - AS, General Studies
Community
