Experience

Viridian

• Australia
• Glass, Ceramics and Concrete Manufacturing
• 200 - 300 Employee

• Account Manager

  • Dec 2021 - Present



SOLOS Glass Pty Ltd

• Australia
• Glass, Ceramics & Concrete
• 1 - 100 Employee

• Account Manager

  • Nov 2018 - Jul 2022

  Currently working as an Account Manager for Solos Glass Pty Ltd, my main focus is my clients. They are central in my decision making processes, considering what is best for them, providing them with exceptional technical support and committing to providing them the best customer service I can. Currently working as an Account Manager for Solos Glass Pty Ltd, my main focus is my clients. They are central in my decision making processes, considering what is best for them, providing them with exceptional technical support and committing to providing them the best customer service I can.



Australian Glass Group

• Australia
• Building Materials
• 1 - 100 Employee

• Account Manager

  • Apr 2018 - Oct 2018

  As an Account Manager I am responsible for managing an array of accounts; achieving high sales targets and building relationships with new clients and leading team productivity.Leading, training, and managing other members of the account management team and dealing with any issues that may arise.Responsible for managing several accounts and often being the face of the company to many clients.Championing the customer/client at all levels internally and training Account Managers to efficiently represent the customer.Daily Activities include but not limited too,-Achieving high sales targets and goals while motivating other account managers to do the same.-Building new business relationships using existing industry contacts.-Giving sales presentations to prospective customers.-Managing employer’s client relationships and providing clients with excellent service and support.-Feeding back all suggestions for improvement and market research to senior management staff.-Ensuring they are aware with all competitive activities within accounts and preventing attrition. Show less

• Customer Service Officer

  • Aug 2013 - Apr 2018

  - Attend to customer related enquiries- Ensure orders are keyed and shipped within agreed SLA- Provide a point of contact for key clients- Ensure customer satisfaction- Manage expectations with internal & external stakeholders- Leverage relationships to prioritise key orders

• Project Manager

  • Jan 2014 - Aug 2014

  - Attend to customer related enquiries- Ensure orders are keyed and shipped within agreed SLA- Provide a point of contact for key commercial clients- Ensure customer satisfaction- Manage expectations with internal & external stakeholders- Stock Control- Manage site access and delivery times- Pricing - Ensure the correct margins have been applied



Streamline Print Solutions

• Melbourne, Australia

• Director

  • 2015 - Jan 2017

  Streamline Print Solutions is a print organisation that prides itself on quality and a commitment to our customers. Initially starting as a Social Media / Marketing company it was evident that there was a need for such a print service to be offered to our existing clients and hence, Streamline Print Solutions was born. After acquiring state of the art printing equipment, we have begun servicing the SME market by offering competitive pricing with outstanding quality. Streamline Print Solutions is a print organisation that prides itself on quality and a commitment to our customers. Initially starting as a Social Media / Marketing company it was evident that there was a need for such a print service to be offered to our existing clients and hence, Streamline Print Solutions was born. After acquiring state of the art printing equipment, we have begun servicing the SME market by offering competitive pricing with outstanding quality.



Commonwealth Bank

• Australia
• Financial Services
• 700 & Above Employee

• Customer Service Specialist

  • Jul 2011 - Jul 2013

  - Setup of new accounts - Attend to customer related enquires - Cross / Solution sell products & services - Reviewed customers banking situation - Setup of new accounts - Attend to customer related enquires - Cross / Solution sell products & services - Reviewed customers banking situation



The Print & Copy Hub

• Printing Services
• 1 - 100 Employee

• Sales and Marketing Assistant

  • 2010 - 2012

  Consulting clients during the project development stage in regards to the printing production process. This included how to coordinate and facilitate the project’s requirements in a timely manner, formulating and preparing print requests, choosing the appropriate paper and ink combinations. Maintain inventory of paper, bindery supplies, toner, and other consumables. Order Supplies and Invoicing. Consulting clients during the project development stage in regards to the printing production process. This included how to coordinate and facilitate the project’s requirements in a timely manner, formulating and preparing print requests, choosing the appropriate paper and ink combinations. Maintain inventory of paper, bindery supplies, toner, and other consumables. Order Supplies and Invoicing.