Experience

One Nexus Group

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• System Administrator

  • Feb 2022 - Present



Hexagon Manufacturing Intelligence

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Representative

  • Jul 2021 - Dec 2021

  o Responsible for software sales and revenue in the Northeast territory o Create inside software sales quotes and send to customers for annual maintenance support o Handle customer accounts, inquiries, finance questions and payment extension/service requests through phone and email o Process customer orders and financial transactions using Salesforce and the customer portal o Generate invoices and create promissory notes for payment processes o Responsible for software sales and revenue in the Northeast territory o Create inside software sales quotes and send to customers for annual maintenance support o Handle customer accounts, inquiries, finance questions and payment extension/service requests through phone and email o Process customer orders and financial transactions using Salesforce and the customer portal o Generate invoices and create promissory notes for payment processes



Red Herring

• Ann Arbor, Michigan

• Business Analyst

  • Jan 2018 - May 2021

  o Quantitative and qualitative market and financial research and analysis: Writing report using excel and word and creating executive presentations through powerpoint o Prepared comparable analysis reports using Excel and created financial summaries using Word or Powerpoint about target companies for Special Purpose Acquisition Corporation (SPAC) and mergers and acquisitions o Gather and synthesize information using Pitchbook, Crunchbase and other sources o Skillful proficiency with SalesForce CRM: understanding api with Excel, preparing, importing and organizing leads and opportunities, creating and exporting reports for executive presentation o Daily interaction with clientele c-level executives and marketing teams to handle and organize logistics using Google sheets o Adequate proficiency with WordPress CMS: created and arranged modules to design and customize the website’s user interface o Reviewed technology startup companies and scheduled phone interviews between the Red Herring CEO and staff with c-level executive from technology startups from Europe, Asia, and North America o Attended and hosted technology conferences around the world (North America, Europe, Asia), and meet with CEOs of technology startups creating professional connections o Experience in human resources: handled resumes from applicants, scheduled phone and live interviews with the director, and sent emails regarding acceptance or rejection Show less



Detroit Engineered Products

• United States
• Motor Vehicle Manufacturing
• 300 - 400 Employee

• Application Engineering Intern

  • May 2017 - Jan 2018

  o Software technical support for MeshWorks, a CAE pre/post processor o Built and maintained relationships with new and existing customers o Provided training for new employees and customers with the software o Provided support and problem resolution for customers o Compiled customer requirements and communicated with R&D team for development o Software technical support for MeshWorks, a CAE pre/post processor o Built and maintained relationships with new and existing customers o Provided training for new employees and customers with the software o Provided support and problem resolution for customers o Compiled customer requirements and communicated with R&D team for development



Mathnasium

• Education Administration Programs
• 100 - 200 Employee

• Mathematics Instructor

  • May 2016 - Apr 2017

  o Daily use of Salesforce CRM: record, monitor and maintain student progress o Daily use of Trello CRM: create and maintain individual learning plans o Provide academic support to all students from K-12 and assess each student’s strengths and weaknesses o Prepared audio and written debriefs to communicate and collaborate with the instructing team o Supervise and train new instructors o Daily use of Salesforce CRM: record, monitor and maintain student progress o Daily use of Trello CRM: create and maintain individual learning plans o Provide academic support to all students from K-12 and assess each student’s strengths and weaknesses o Prepared audio and written debriefs to communicate and collaborate with the instructing team o Supervise and train new instructors