Experience

Qormotho

• Bangladesh
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Supervisor

  • Jan 2023 - Present

  Client Dealing:- Dealing with the UK-based client (florence.co.uk) and landing new opportunities for the team. - Supervising the Multi-unit operations (Five Teams).- Making business development strategies, driving revenue growth, and building successful client relationships. - Preparing graphical reports to demonstrate the project's improvement, lacking, and outline plans for future development.- Monitoring the 24/7 operation process for Florence by setting up an effective reporting system.- Assisting the client by formulating and simplifying the repetitive work process.Staffing and Team Management:- Maintaining all-over hiring procedure, Interviewing and Recruiting of Associate and Junior Associate for the team. Experienced in interviewing a total of 92candidates.- Mentoring, coaching, conducting workshops and campaigns to ensure the team stability.- Preparing performance appraisal forms for the entire team on a quarterly, semi-annual, and annual basis, including job confirmation evaluations.- Establishing and implementing KPI standards based on different teams and their responsibilities.- Issue resolution between team and management. Show less

• Team Lead & Senior Associate

  • Jan 2022 - Dec 2022

  Supervised the Bangladesh Compliance Team, Customer Service Team, and Audit Team to ensure adherence to high compliance and customer service standards.

• Assistant Team Lead & Associate

  • Nov 2021 - Jan 2022

  Responsibilities:- Auditing all the Flex Profiles of compliant candidates.- Interviewing Florence workers to finalize the compliant process.- Supervised Bangladesh Onboarding Team and Document Verification Team.- Updating SOP that has been given by UK Team.- Right to work checking for UK (Tier 2 & Tier 4) workers.- Police verification (DBS/PVG) checking and processing DBS/PVG for candidatesthrough the CBS website.- Trained all the associates and Junior Associates.

• Associate

  • Jun 2021 - Nov 2021

  Responsibilities:- Performed Live Chats (Intercom App).- Performed Florence's main Email communication hub with clients and candidates.- Called Florence's clients (Health care organizations- UK) regularly by usingAircall app to provide day-to-day updates.- Verified University Course Term date and Enrolment letter for student worker(Tier - 4).- Verified Certificate of Sponsorship letter for the skilled worker (Tier - 2).

• Junior Associate

  • Feb 2021 - May 2021

  Responsibilities:- Supported interested applicants (Nurses/Carers) to complete the registration process.- Called the applicants to explain the company policies to be onboard.- Verified Documents - Professional references, Professional Registration number(NMC/SSSC), Proof of address, Driving License, Training certificates etc.